Simran Nagar
Summary
Resourceful professional in travel coordination, known for high productivity and efficient task completion. Specialize in itinerary planning, customer relationship management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance client satisfaction and streamline travel experiences.
Overview
6
6
years of professional experience
Work History
Travel Executive
Carlson Wagonlit Travels (CWT)
Gurugram
11.2022 - Current
Providing best and first chat resolution to the clients over the chat. Working as a travel professional and helping clients in regards to business travel. Helping them to book a new reservation for Flights, Hotel and Car Rentals and also helping them to modify the existing reservation with the help of GDS tool Sabre & Amadeus
Travel Consultant
IGT Solutions Pvt. Ltd.
Gurugram
04.2021 - 11.2022
Worked in Expedia profile, IGT Solutions Pvt. Ltd. Assisting the guests from all over the world having reservations with travel firm i.e. Expedia. Worked on GDS tools like Amadeus and Sabre and also on highly professional airlines tool Farelogix. Coaching and mentoring agents with the correct skill set as per the client requirements by sharing product knowledge, loss prevention tips and being a Support SME.
Sales Associate
Delhi Duty Free Services
01.2019 - 01.2020
Ensure high levels of customer satisfaction through excellent sales service. Assess customer's needs and provide assistance and information on product features. Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
Education
Bachelor of Arts - English Language
Indira Gandhi National Open University
03-2015
Skills
- Service and support, punctual and flexible strong work ethic great attention to detail
- Communication Skills
- Leadership
- Microsoft Office
- Customer Service
- GDS - Sabre, Amadeus & Farelogix
- Farelogix - AA Spark and LHG Spark
- Agent Tools including BSA
- Coaching and Mentoring
- Expedia Client Tool - Voyager
- Airline Policies
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Travel Executive
Carlson Wagonlit Travels (CWT)
11.2022 - Current
Travel Consultant
IGT Solutions Pvt. Ltd.
04.2021 - 11.2022
Sales Associate
Delhi Duty Free Services
01.2019 - 01.2020
Bachelor of Arts - English Language
Indira Gandhi National Open University