Simran Naz
Customer Associate/Analyst
Hyderabad
Summary
Dedicated and detail-oriented pharmacy professional with over 5 years of experience in pharmacovigilance, drug safety, clinical research & Customer experience. Holds a Bachelor of Pharmacy degree and proven expertise in managing adverse event reporting, regulatory compliance, and safety data processing. Recognized for adept people management and problem-solving skills, with a proven ability to thrive in fast-paced environments. Eager to contribute to a dynamic team and available for immediate employment.
Overview
5
5
years of professional experience
Work History
Safety & PV Specialist I
Syneos Health
09.2021 - 08.2023
- Supported the team in improving performance parameters by providing technical assistance and process guidance.
- Conducted regular meetings to share updates, address challenges, and motivate team members.
- Collaborated closely with QA and trainers to identify skill gaps, develop targeted training programs, and drive continuous performance improvement.
- Monitored team performance in real-time to assess activity levels and identify outliers.
- Ensured team KPIs were consistently met and worked closely with the Team Lead to suggest and implement process improvements.
- Conducted team engagement activities to foster motivation and a positive work environment. Acted as the SPOC (Single Point of Contact) for the team’s shrinkage plan, working to minimize unplanned leaves.
- Provided accurate and complete information regarding the company's products and services.
- Collaborated with other departments to ensure customer needs were effectively addressed.
Operations Specialist I
IQVIA RDS
04.2020 - 06.2021
- Coordinated safety submissions to health authorities and business partners.
- Managed safety-related documentation and communications from the PV mailbox.
- Ensured project timelines were met through proactive communication and planning.
- Participated in quality improvement initiatives and supported internal training sessions.
- Critical Case Management: Managed critical cases within strict SLA timelines, resulting in increased client satisfaction.
- Cross-Functional Collaboration: Collaborated with teams to conduct root cause analysis for major incidents and CAPAs, leading to a decrease in recurring issues.
Drug Safety Associate
IQVIA RDS
04.2018 - 04.2020
- Performed complete and accurate processing of Individual Case Safety Reports (ICSRs).
- Applied medical coding using MedDRA and WHO Drug Dictionary.
- Ensured compliance with global regulatory and client-specific guidelines.
- Supported internal audits and collaborated across departments to enhance reporting quality.
Education
Bachelor of Pharmacy (B.Pharm) -
Sana College of Pharmacy
Kodad, Hyderabad05.2017
Skills
PV Tools: ARISg, ARGUS, Sceptre
Additional Contributions
- Managed failed ICSR and business partner submissions.
- Drafted minutes and post-call summaries for internal and client meetings.
- Conducted team engagement activities to foster a collaborative environment.
- Assisted in training and mirroring new hires to ensure smooth onboarding.
Timeline
Safety & PV Specialist I
Syneos Health
09.2021 - 08.2023
Operations Specialist I
IQVIA RDS
04.2020 - 06.2021
Drug Safety Associate
IQVIA RDS
04.2018 - 04.2020
Bachelor of Pharmacy (B.Pharm) -
Sana College of Pharmacy
Similar Profiles
Natalia AballayNatalia Aballay
Senior Lead Project Specialist – Global Clinical Trials & RWLP at Syneos HealthSenior Lead Project Specialist – Global Clinical Trials & RWLP at Syneos Health
Ashley CosbyAshley Cosby
Pharmaceutical Sales Specialist at Syneos HealthPharmaceutical Sales Specialist at Syneos Health
Bhushan KulkarniBhushan Kulkarni
Central Report Reviewer at Syneos HealthCentral Report Reviewer at Syneos Health
Nithin SaraNithin Sara
Sr. Product Engineer at TECHMAHINDRA LTDSr. Product Engineer at TECHMAHINDRA LTD
SASIDHAR RAYALASASIDHAR RAYALA
Senior Accounts Executive at Select CarsSenior Accounts Executive at Select Cars