Simran Naz
Customer Associate/Analyst
Hyderabad
Summary
Dedicated and detail-oriented pharmacy professional with over 5 years of experience in pharmacovigilance, drug safety, clinical research & Customer experience. Holds a Bachelor of Pharmacy degree and proven expertise in managing adverse event reporting, regulatory compliance, and safety data processing. Recognized for adept people management and problem-solving skills, with a proven ability to thrive in fast-paced environments. Eager to contribute to a dynamic team and available for immediate employment.
Overview
5
5
years of professional experience
Work History
Safety & PV Specialist I
Syneos Health
09.2021 - 08.2023
- Supported the team in improving performance parameters by providing technical assistance and process guidance.
- Conducted regular meetings to share updates, address challenges, and motivate team members.
- Collaborated closely with QA and trainers to identify skill gaps, develop targeted training programs, and drive continuous performance improvement.
- Monitored team performance in real-time to assess activity levels and identify outliers.
- Ensured team KPIs were consistently met and worked closely with the Team Lead to suggest and implement process improvements.
- Conducted team engagement activities to foster motivation and a positive work environment. Acted as the SPOC (Single Point of Contact) for the team’s shrinkage plan, working to minimize unplanned leaves.
- Provided accurate and complete information regarding the company's products and services.
- Collaborated with other departments to ensure customer needs were effectively addressed.
Operations Specialist I
IQVIA RDS
04.2020 - 06.2021
- Coordinated safety submissions to health authorities and business partners.
- Managed safety-related documentation and communications from the PV mailbox.
- Ensured project timelines were met through proactive communication and planning.
- Participated in quality improvement initiatives and supported internal training sessions.
- Critical Case Management: Managed critical cases within strict SLA timelines, resulting in increased client satisfaction.
- Cross-Functional Collaboration: Collaborated with teams to conduct root cause analysis for major incidents and CAPAs, leading to a decrease in recurring issues.
Drug Safety Associate
IQVIA RDS
04.2018 - 04.2020
- Performed complete and accurate processing of Individual Case Safety Reports (ICSRs).
- Applied medical coding using MedDRA and WHO Drug Dictionary.
- Ensured compliance with global regulatory and client-specific guidelines.
- Supported internal audits and collaborated across departments to enhance reporting quality.
Education
Bachelor of Pharmacy (B.Pharm) -
Sana College of Pharmacy
Kodad, Hyderabad05.2017
Skills
PV Tools: ARISg, ARGUS, Sceptre
Coding: MedDRA, WHO Drug Dictionary
Documentation & Compliance: ICSR processing, SUSARs, PVAs, audit support
Software: MS Office Suite
Interpersonal Communication & Problem Solving
Leadership & Training
SME
Written Communication
Analytical Skills
People Management Skills
Engagement Management
Chat Support & Email Support
Process Excellence
Additional Contributions
- Managed failed ICSR and business partner submissions.
- Drafted minutes and post-call summaries for internal and client meetings.
- Conducted team engagement activities to foster a collaborative environment.
- Assisted in training and mirroring new hires to ensure smooth onboarding.
Timeline
Safety & PV Specialist I
Syneos Health
09.2021 - 08.2023
Operations Specialist I
IQVIA RDS
04.2020 - 06.2021
Drug Safety Associate
IQVIA RDS
04.2018 - 04.2020
Bachelor of Pharmacy (B.Pharm) -
Sana College of Pharmacy