Computer
Simran Pandey
Housekeeping Services
Bihar,Bigar
Summary
Dynamic hospitality professional with extensive experience at Msc, excelling in guest satisfaction and operational efficiency. Proven expertise in cleanliness standards and complaint resolution, fostering a welcoming environment. Adept at training teams and implementing safety protocols, ensuring exceptional service delivery and enhancing guest experiences. Strong communicator with a commitment to excellence.
Professional hospitality specialist prepared for this role. Proven track record in maintaining cleanliness and ensuring guest satisfaction. Strong focus on teamwork, flexibility with changing needs, and reliable performance. Skilled in room preparation, guest interaction, and problem-solving.
Experienced with maintaining cleanliness and guest satisfaction. Utilizes effective communication and organizational skills to manage tasks efficiently. Knowledge of hospitality standards and practices to ensure welcoming environment for guests.
Hospitality professional with focus on delivering exceptional guest experiences and maintaining high standards of cleanliness. Proven ability to adapt to dynamic environments and foster teamwork to achieve common goals. Reliable, flexible, and skilled in handling guest requests efficiently.
Overview
3
3
Languages
1
1
Certification
15
15
years of professional experience
Work History
Cabin Stweard
Msc ( Mediterranean Shipping Company)
10.2018 - Current
- Maintained cleanliness and organization of assigned cabins to enhance guest satisfaction.
- Assisted guests with inquiries and requests, ensuring prompt and courteous service.
- Collaborated with team members to uphold safety standards and sanitation protocols.
- Conducted regular inventory checks of cabin supplies, reporting shortages timely to management.
- Resolved guest complaints effectively, ensuring positive experiences during their stay.
- Assisted in conducting safety drills for passengers during embarkation, ensuring all guests understood emergency procedures and felt confident in their safety onboard.
- Provided personalized service to VIP guests, exceeding expectations and fostering repeat business.
- Assisted passengers with luggage handling, promoting a seamless check-in and boarding experience.
- Enhanced guest satisfaction by providing exceptional room cleaning and maintenance services.
- Implemented efficient cleaning techniques, reducing turnaround time between guest stays.
Housekeeping Assistant Manager
Alila Diwa
06.2016 - 04.2018
- Supervised daily housekeeping operations, ensuring adherence to quality and cleanliness standards.
- Trained and mentored staff on efficient cleaning techniques and best practices.
- Coordinated inventory management, optimizing supply levels for operational needs.
- Implemented training programs to enhance team performance and service delivery.
- Assisted in developing housekeeping policies, promoting efficiency and safety compliance.
- Conducted regular inspections to uphold brand standards and guest satisfaction levels.
Housekeeping Team Leader
Westin Pune
02.2015 - 02.2016
- Trained and mentored new team members on cleaning protocols and safety procedures.
- Developed efficient workflows to optimize cleaning processes and enhance team performance.
- Supervised daily housekeeping operations, ensuring compliance with hotel standards and guest satisfaction.
- Coordinated inventory management of cleaning supplies, ensuring availability and cost-effectiveness.
Housekeeping Excutive
Vivanta By Taj Fort Agauda
12.2013 - 12.2014
- Developed and implemented strategic initiatives to optimize service delivery across departments.
- Led cross-functional teams to enhance guest satisfaction and operational efficiency.
- Mentored junior staff, fostering professional growth and improving team performance.
- Collaborated with senior management on long-term strategy development and execution.
- Oversaw budgeting processes, ensuring adherence to financial guidelines while maximizing resources.
Hotel Operation Trainee & Trainee Supervisor
White Sands, Goa Resort & Casino
06.2012 - 12.2013
- Assisted in daily operations, ensuring smooth functioning of resort activities.
- Collaborated with team members to maintain high service standards for guests.
- Supported training sessions for new staff on operational procedures and guest services.
- Monitored inventory levels, facilitating timely restocking of essential supplies.
Industrial Training
Hotel Maurya ,Patna 17 Weeks
06.2011 - 10.2011
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Hospitality And Tourism Management (IGNOU New Delh
B.Sc HHA& NCHM Ranjita Institute of Hotel Management & Cater
Bhubaneswar, Odisha05-2012
Skills
Laundry skills
Fire safety
Cleanliness standards
Sanitation protocols
Maintenance
Complaint handling
Professional appearance
Waste management
Cross-cultural communication
Emergency procedures
Security awareness
Lost and found procedures
Turndown service
Personal hygiene
Guest privacy
Equipment handling
Strong work ethic
Teamwork and cooperation
Problem-solving
Time management
Multitasking and organization
Clear communication
Team collaboration
Adaptability and flexibility
Cleanliness and sanitation
Safety procedures
Passenger assistance
Emergency situations management
Conflict resolution
Training and coaching
Initiative-taking
Customer service
Attention to detail
Verbal and written communication
Calm under pressure
Crew coordination
Public speaking
Passenger safety management
Safety briefings
Passenger service
Adult AED and CPR
Amenities distribution
Passenger guidance
Software
Certification
Beautician
Interests
Yoga
Sports
Timeline
Cabin Stweard
Msc ( Mediterranean Shipping Company)
10.2018 - Current
Housekeeping Assistant Manager
Alila Diwa
06.2016 - 04.2018
Housekeeping Team Leader
Westin Pune
02.2015 - 02.2016
Housekeeping Excutive
Vivanta By Taj Fort Agauda
12.2013 - 12.2014
Hotel Operation Trainee & Trainee Supervisor
White Sands, Goa Resort & Casino
06.2012 - 12.2013
Industrial Training
Hotel Maurya ,Patna 17 Weeks
06.2011 - 10.2011
Bachelor of Science - Hospitality And Tourism Management (IGNOU New Delh
B.Sc HHA& NCHM Ranjita Institute of Hotel Management & Cater