Simran Parween
Dhanbad
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Assistant
Aqua guard water solutions
Brajrajnagar
04.2018 - 10.2025
- Assisted customers in locating products, providing detailed information and recommendations.
- Processed orders accurately and efficiently using a POS system.
Customer Service Representative
Bajaj showroom- Brajrajnagar
Brajrajnagar
05.2020 - 06.2023
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Developed positive relationships with customers through friendly interactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted with customer requests and answered questions to improve satisfaction.
Computer Educator
Nice computer Academy
Brajrajnagar
01.2019 - 02.2020
- Delivered group lectures and hands-on demonstrations to instruct students.
- Monitored student performance and offered feedback to support goal achievement.
- Developed class materials such as handouts, quizzes and exams.
- Planned classes focusing on instruction, demonstration and work time.
Education
Bachelor of Arts - Arts
Orient Colliery High School
Brajrajnagar,Jharsuguda05-2023
Skills
- Point of sale
- Order processing
- Team collaboration
- Customer service
- Product knowledge
- Problem solving
- Time management
- Conflict resolution
- Problem-solving
- Cold calling
- Adaptability and flexibility
- Issue refunds
Affiliations
- Cutomer issue solving skills.
Certification
- Secured 2nd position in the yoga competition at the school level
- Certification of volunteer management for Sports Day
- DCA (2019)
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Customer Service Representative
Bajaj showroom- Brajrajnagar
05.2020 - 06.2023
Computer Educator
Nice computer Academy
01.2019 - 02.2020
Sales Assistant
Aqua guard water solutions
04.2018 - 10.2025
Bachelor of Arts - Arts
Orient Colliery High School
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