SIMRAN POPTIYA
Pune
Summary
Experienced Fraud & Dispute Analyst with expertise in managing complex credit card disputes, chargebacks, escalations, and high-value claims. Strong background in investigating cases, reviewing sensitive legal and banking documents, and ensuring compliance with regulatory standards. Proven ability to deliver accurate resolutions, maintain service levels, and provide exceptional customer support while working with clients, legal representatives, and financial institutions.
Overview
4
4
years of professional experience
Work History
Corporate Recruiter
Integration International Inc.
Pune
04.2024 - 05.2025
- Consistently met monthly hiring targets by implementing effective recruitment strategies.
- Managed end-to-end hiring for IT roles across multiple technologies.
- Closed positions in Java, Python, SQL, Data Engineer, DevOps,Servicenow Developers-QA , and Cloud domains.
- Sourced candidates via job portals, referrals, LinkedIn, targeting diverse talent pools.
- Coordinated interviews with hiring managers and technical panels to ensure alignment on candidate selection.
- Improved TAT and candidate experience through streamlined scheduling.
- Collaborated with HR teams to streamline recruitment processes, enhancing efficiency and candidate experience.
- Maintained recruitment MIS reports and hiring dashboards.
Technical Recruiter
Tecroot3 Technologies
Pune
08.2023 - 04.2024
- Sourced and engaged top-tier technical talent utilising various platforms, including LinkedIn and GitHub.
- Screened resumes and conducted HR interviews to identify qualified candidates.
- Facilitated lateral and volume hiring for domestic clients, ensuring alignment with client needs.
- Built strong candidate pipelines for recurring skill demands.
- Managed salary negotiations and coordinated joining follow-ups to enhance candidate experience.
Analyst
Wipro Limited
12.2021 - 08.2023
- Investigated disputes and chargeback cases while ensuring adherence to internal policies and regulatory guidelines.
- Applied strong domain expertise across multiple dispute case types to ensure accurate case decisions.
- Managed a caseload of complex credit card dispute tickets, including multi-track high-value claims involving liability, causation, and quantum disputes.
- Handled escalated cases and reviewed sensitive documents received from banking officials and high-value customers.
- Selected based on strong performance to manage a specialized queue involving customer legal documentation, including Power of Attorney requests.
- Delivered high-quality customer service by coordinating with external clients, court representatives, and solicitors.
- Provided timely and high-quality resolutions to customer inquiries through ticketing systems.
- Maintained strong accuracy, service levels, and turnaround times in a high-pressure environment.
Financial Processing Executive
Deutsche Bank
03.2021 - 11.2021
- Handled financial data, facilitating precise recording for financial reporting
- Maintained compliance standards, guaranteeing accurate reporting and adherence to industry regulations
- Reviewed mortgage documents for accuracy, ensuring compliance with regulatory requirements
Education
Bachelor of Business Administration -
Savitribai Phule University
Skills
- MIS Reporting & Pipeline Tracking
- Documentation compliance
- Regulatory readiness
- Risk escalation
- Closing operations
- Stakeholder Coordination
- MS Excel (Pivot, VLOOKUP)
Timeline
Corporate Recruiter
Integration International Inc.
04.2024 - 05.2025
Technical Recruiter
Tecroot3 Technologies
08.2023 - 04.2024
Analyst
Wipro Limited
12.2021 - 08.2023
Financial Processing Executive
Deutsche Bank
03.2021 - 11.2021
Bachelor of Business Administration -
Savitribai Phule University