Simran Raj

• Executed e-commerce strategies that drove a 50% increase in online sales within six months, with continued growth thereafter.
• Managed daily operations of e-commerce platforms, including website management and inventory coordination.
• Addressed and resolved customer queries to support the team, and ensure exceptional customer satisfaction.
• Optimized digital marketing initiatives, significantly enhancing website traffic and conversion rates.
• Developed online marketing calendars to align promotional campaigns and daily offers for maximum engagement.
• Collaborated with marketing teams to design targeted promotional campaigns for products and services.
• Led cross-functional coordination across marketing, IT, logistics, and customer service to improve customer journey.
• Monitored Shopify analytics for insights into customer behavior, refining digital ads and email marketing strategies.
• Developed and implemented brand strategies to elevate positioning and strengthen brand equity, while delivering strategic insights to leadership for business growth.
• Launched features like recommendation engines and loyalty programs, boosting customer engagement and average order value.
• Managed e-commerce marketing budgets to maximize ROI, and optimize campaign costs.

• Developed systems to track customer orders, returns, and refunds.
• Implemented e-commerce strategies to drive online sales growth.
• Conducted quality assurance checks before launching new features and products.
• Streamlined order processing and returns to improve service and efficiency.
• Coordinated with logistics teams to ensure timely fulfillment and delivery.
• Managed social media accounts to boost brand awareness and engagement.
• Handled customer inquiries and complaints, maintaining high satisfaction levels.

Maintained accurate order records for web and phone channels.

Delivered customer service support through phone, email, and chat.

Analyzed customer feedback to improve user experience.

Managed inventory by monitoring sales data and adjusting stock levels.

Regularly updated product descriptions to reflect pricing and availability changes.

Assisted in designing product packaging and labeling to enhance presentation.