Summary
Overview
Work History
Education
Skills
Timeline
Generic
Simran S

Simran S

Associate of Arts
Bangalore

Summary

Dynamic Travel Consultant with BCD Travel, adept at managing complex itineraries and exceeding customer satisfaction standards. Proven expertise in travel arrangements and strong communication skills, consistently enhancing client experiences. Recognized for developing process improvements and delivering tailored solutions, fostering loyalty and repeat business.

Experienced travel consultant professional prepared for this role. Adept at crafting personalized travel itineraries, managing bookings, and ensuring client satisfaction.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Travel Consultant

BCD Travel
02.2023 - Current
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Generated travel-related reports for clients to facilitate decision-making.
  • Coordinated both international travel accommodations for customers, arranging for airfare, hotel, and rental car reservations.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.

Customer Service Representative

Alorica
08.2021 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

First Source Limited
03.2020 - 04.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

Associate of Arts - Arts

Elite
Bengaluru, India
04.2001 -

Skills

Travel arrangements

Travel research

Documentation preparation

Administrative tasks

Strong communication skills

Hotel accommodations

Flight arrangement

Customer advising

GDS expertise

Reservations booking

Problem-solving abilities

Active listening

Multitasking

Corporate travel

Problem-solving

Air travel coordination

Timeline

Travel Consultant

BCD Travel
02.2023 - Current

Customer Service Representative

Alorica
08.2021 - 12.2022

Customer Service Representative

First Source Limited
03.2020 - 04.2021

Associate of Arts - Arts

Elite
04.2001 -

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Simran SAssociate of Arts