Simran Saini
Customer service department with international clients
Sambalpur
Summary
Dynamic Customer Service Representative with a proven track record at Advantmed, and continuing with Mangalam Pvt. Ltd excelling in problem-solving and active listening.
Overview
4
4
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Customer Service Representative
Mangalam Information Technologies Private Limited
10.2023 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to attorney requests, offering excellent support and tailored recommendations to address needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Call to the facilities to retrieve records, services, and company information.
Customer Service Representative
Advantmed
09.2021 - 10.2023
- Developed strong knowledge to provide informed recommendations based on individual facility needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Bachelor of Commerce - Business Management
Bhikhabhai Jivabhai Vanijya Mahavidyalaya
Anand 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Order fulfillment
Payment processing
Coordination
Certification
Certificate [employee of the month], [Advantmed]]
Timeline
Customer Service Representative
Mangalam Information Technologies Private Limited
10.2023 - Current
Training period topper
09-2022
Quality topper
08-2022
Certificate [employee of the month], [Advantmed]]
01-2022
Customer Service Representative
Advantmed
09.2021 - 10.2023
Bachelor of Commerce - Business Management
Bhikhabhai Jivabhai Vanijya Mahavidyalaya
05.2001 -
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