Simran Shivdasani

• Customer Success & Retention: Developed and maintained relationships with enterprise clients to drive product uptake and retention.
• Account Management: Led weekly performance calls, optimizing operations with DoorDash, Grubhub, and Uber Eats, reducing churn by 20%.
• Onboarding and Implementation: Successfully onboarded over 100 enterprise clients, ensuring a seamless go-live process.
• Portfolio Growth: Managed a portfolio of over 8,000 stores worth $4.8M, driving revenue growth.
• Process Optimization: Contributed to a Net Promoter Score (NPS) increase from 15% to 48% by streamlining onboarding.
• Promotions and Achievements: Recognized for outstanding account management, leading to a promotion from the SMB market (fewer than 9 locations per brand) to Superbrands (more than 3,000 locations per brand).
• Revenue Growth: Achieved a 28% YoY revenue increase (2022-23) through targeted customer engagement and process improvements.
• Cross-functional Collaboration: Collaborated with internal teams to devise effective client solutions.

Company Overview: Callsmaster Services LLP is an apex web design communication firm, majoring in digital marketing and web services.

• Account Management: Working with brands on eCommerce portals, ensuring growth in sales, brand visibility, and customer feedback.
• Onboarding New Accounts: Setting up the integration for new customers, from signup to Go Live.
• Boosted revenue streams through strategic upselling and cross-selling techniques.
• Communication with partners: Regular communications with the SPOC from different POS and third-party platforms for getting the required information for us to set up an integration.
• Client Relationship: Maintaining an excellent relationship with clients through communication, meetings, follow-ups, providing support, addressing concerns, and any other activities aimed at building trust, satisfaction, and loyalty among clients.
• Process Improvement: Providing customer insights to management about the current practices, and sharing ideas and new practices in order to make the process effective and efficient.