Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Simran Sikri

Noida Extension

Summary

Results-driven ESG Analyst with a strong background at Amazon Development Centre, specializing in statistical analysis and stakeholder engagement. Achieved a 20% reduction in carbon emissions through strategic financial analysis and project management. Proven ability to identify trends and implement sustainability initiatives that enhance operational efficiency and ensure compliance.

Overview

4
4
years of professional experience

Work History

ESG Analyst (Spanish)

Wipro Ltd
5 2023 - Current
  • Analyzed various ESG reports, including CSR (Corporate Social Responsibility), GRI (Global Reporting Initiative), CDP (Carbon Disclosure Project), 10-K, and annual reports, to assess company sustainability performance and compliance
  • Contributed to multiple ESG-related projects such as SLA (Service Level Agreements), restatement of financial and sustainability data, CAPEX (Capital Expenditure) evaluations, DS (Data Science) run analyses, net zero initiatives, and GEI (Gender Equality Index) assessments
  • Developed and maintained KPI (Key Performance Indicator) trackers to monitor progress and performance of ESG initiatives and goals
  • Conducted risk assessments to identify potential ESG risks and recommended mitigation strategies
  • Collaborated with internal teams and external stakeholders to gather necessary data, align on project goals, and communicate findings
  • Conducted research and benchmarking studies to identify industry best practices and emerging trends in ESG.

Asociate Analyst (Spanish)

Amazon Development Centre
02.2022 - 01.2023
  • Analyzed environmental, social, and governance (ESG) data to identify trends, assess risks, and provide actionable insights, contributing to 20% reduction in carbon emissions and increasing employee satisfaction by 15% through targeted sustainability initiatives.
  • Created and managed KPI (Key Performance Indicator) trackers to monitor sustainability performance, resulting in improved waste recycling rates by 25% and achieving 90% compliance with sustainability goals.
  • Collaborated with internal and external stakeholders, including senior management, to communicate sustainability strategies and achievements, facilitating adoption of two new sustainability initiatives and securing $500,000 in funding for ESG projects.
  • Conducted comprehensive risk assessments to identify potential ESG risks and develop mitigation strategies, resulting in reduced operational risks by 30% and ensured compliance with 100% of relevant environmental and sustainability regulations.
  • Developed and implemented sustainability initiatives and programs to reduce environmental impact and promote social responsibility, leading to cost savings of $100,000 annually and enhanced community engagement by partnering with local NGOs.

Customer Service Associate

Concentrix Daksh
09.2020 - 12.2021
  • Provided exceptional customer service through phone, email, and chat support, achieving customer satisfaction rating of 95% based on feedback surveys.
  • Effectively resolved customer complaints by identifying root causes and implementing solutions, resulting in a20% reduction in escalated complaints and improved customer retention by 15%.
  • Maintained in-depth knowledge of products and services, leading to 30% increase in upsell and cross-sell opportunities through accurate recommendations.
  • Gathered and documented customer feedback, identifying three key trends that were instrumental in implementing service improvements, resulting in 10% increase in service quality metrics.
  • Assisted customers with troubleshooting technical issues, achieving 85% issue resolution on first contact and reducing average handling time by 20%.
  • Collaborated with team members and departments to resolve complex issues, leading to 50% faster resolution of escalated cases and improvement of service processes by 30%.
  • Maintained accurate records in CRM system, ensuring 100% data integrity and streamlining access to customer information for improved service delivery.

Education

Bachelor of Arts - Spanish Language And Literature

Amity University
Noida

Skills

  • Statistic analysis
  • Documentation and reporting
  • Verbal and written communication
  • Root-cause analysis
  • Excel proficiency
  • KPI analysis
  • Trend forecasting
  • Data processing
  • Financial Analysis
  • Fluent spanish speaker
  • Project Management

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Spanish
Upper Intermediate (B2)
B2

Timeline

Asociate Analyst (Spanish)

Amazon Development Centre
02.2022 - 01.2023

Customer Service Associate

Concentrix Daksh
09.2020 - 12.2021

ESG Analyst (Spanish)

Wipro Ltd
5 2023 - Current

Bachelor of Arts - Spanish Language And Literature

Amity University

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Simran Sikri