Simran Singh
New Delhi
Summary
Experienced digital platform specialist with over 4 years of expertise in leveraging data-driven insights and AI tools to enhance operational efficiency and user experience. Proven ability to collaborate cross-functionally and deliver measurable improvements in compliance, safety, and performance standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Advisor II
Concentrix
11.2021 - Current
- Results-driven with 4+ years of expertise in content compliance, specializing in identifying and flagging inappropriate content while ensuring strict adherence to community guidelines across multiple digital platforms.
- Reviewed and analyzed 500+ user-generated content items daily across multiple digital formats, ensuring 98% compliance with community guidelines while maintaining strict adherence to platform policies and regulatory requirements.
- Identified and flagged inappropriate content including spam, harassment, hate speech, misinformation, and policy violations, resulting in 35% reduction in harmful content exposure and improved platform safety metrics.
- Collaborated extensively with cross-functional teams including policy specialists, legal advisors, and technical staff to enhance content moderation processes, contributing to 40% improvement in case resolution efficiency and team performance standards.
- Developed comprehensive Excel data visualization systems including charts and structured spreadsheets to track policy violations, user actions, and resolution outcomes, while presenting moderation statistics to management that directly supported policy refinement decisions.
- Implemented AI-powered workflow optimization tools for intelligent case routing, priority assignment, and workload distribution, while structuring content samples and moderation decisions to enhance AI model training and quality improvement processes.
Team Leader
DI Management International Private Limited
05.2018 - 11.2021
- Led high-performing collection team of 15+ specialists responsible for resolving overdue accounts, debt recovery, and payment collection from individuals and businesses, achieving 90% monthly collection targets and maintaining client satisfaction rates above 85%.
- Developed and implemented strategic debt recovery processes that improved collection efficiency by 45%, utilizing data analytics and customer behavior insights to optimize approach strategies and maximize recovery rates while maintaining professional standards.
- Provided exceptional customer service and support to clients facing financial difficulties, demonstrating empathy, active listening, and problem-solving skills to negotiate payment plans and resolve account disputes with 80% success rate.
- Analyzed customer payment patterns and behavioral data using Excel and data visualization tools to identify risk factors, predict payment likelihood, and recommend proactive intervention strategies that reduced delinquency rates by 30%.
Education
Bachelor of Arts - Arts
Delhi University
09.2021
Associate of Arts - Arts
Sarvodaya Kanya Vidyalaya
05.2018
Skills
- Data Analysis & Visualization: Microsoft Excel Advanced, SQL, Power BI, Tableau, Data Science principles
- AI & Automation Tools: Machine Learning workflows, Automated content filtering, AI model training
- Communication & Collaboration: Cross-functional teamwork, Stakeholder presentations, Training delivery, Documentation
- Technical Proficiencies: Database management, Process optimization, Quality assurance, Compliance monitoring
Certification
- Advanced Excel Certification - Microsoft Office Specialist
- Power BI Data Analyst Associate - Microsoft Certification
- AI Powered Content Analysis - Completed advanced training in machine learning applications for content moderation
- Cultural Sensitivity in Global Content Moderation - Cross-cultural competency certification
- Crisis Management and Escalation Procedures - Emergency response training for content safety incidents
Languages
English: Professional communication, documentation, training
Hindi: Cross-cultural team collaboration
Timeline
Advisor II
Concentrix
11.2021 - Current
Team Leader
DI Management International Private Limited
05.2018 - 11.2021
Associate of Arts - Arts
Sarvodaya Kanya Vidyalaya
Bachelor of Arts - Arts
Delhi University
Core Competencies & Skills
- Multi-Platform Content Review - Experienced in moderating text, image, video, and live streaming content
- Policy Interpretation & Application - Expert in translating complex guidelines into actionable moderation decisions
- Cultural Sensitivity - Skilled in assessing content across diverse global contexts and cultural norms
- Crisis Management - Proven ability to handle high-priority incidents and viral content situations
- Advanced Data Analysis - Proficient in Excel, Power BI, and statistical analysis for performance optimization
- Process Automation - Experience implementing AI tools and automated workflows for efficiency gains
- Quality Assurance - Systematic approach to monitoring and improving moderation accuracy and consistency
- Cross-functional Collaboration - Effective liaison between technical teams, legal departments, and management
- Training & Development - Proven track record in designing and delivering professional training programs
- Regulatory Compliance - Deep understanding of content safety regulations and industry standards
- Risk Assessment - Skilled in identifying potential threats and implementing preventive measures
- Customer Service Excellence - Strong background in managing difficult conversations and conflict resolution
- Performance Management - Experience in setting KPIs, monitoring metrics, and driving continuous improvement
Awards
Content Moderation Excellence, Maintained 98% accuracy rate in content review decisions across 4+ years of professional experience, consistent quality and adherence to platform guidelines, Reduced harmful content exposure by 35% through proactive identification and removal of policy violations, Achieved 96% SLA compliance for case resolution times while maintaining quality standards
Disclaimer
I hereby declare that the above-mentioned information is correct to my knowledge, and I bear the responsibility for the authenticity of the above-mentioned particulars. Simran
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