Simran Singh
Summary
An ambitious and committed person who is an effective communicator with demonstrated strength in logical reasoning and gives attention to detail. Thrives in dynamic environments and quickly adapts to ever changing demands of the required field.
Overview
4
4
years of professional experience
Work History
QUALITY ANALYST
Lenskart
06.2023 - Current
- Conduct quality audits for Supply in the Auction department pan India.
- Develop and implement corrective and preventive action plans to address quality issues.
- Train agents on quality control and quality assurance principles and techniques.
- Constant feedback sessions with the agents and monitoring their performance.
QUALITY ANALYST
Spinny
01.2022 - 05.2023
- Conduct quality audits for the Lead Generation process (Home business of lenskart) and the Mark Attend process; team size - 70 agents.
- Publishing Daily Dashboards, Weekly reports and Monthly report, which included pivot tables and pareto charts, with Operations & Training.
- Inter and External Call Calibrations with operation & training.
- Constant feedback sessions with the agents and monitoring their performance, focusing mainly on the BQs.
- Conducting Quality Induction and Mock calls for the new batches.
- Monthly Dip-Checks were taken.
Education
Bachelor of Engineering - Electronics & Communication Engineering
NITTE MEENAKSHI INSTITUTE OF TECH.
BangaloreSenior Secondary and High School - CBSE
NAVY CHILDREN SCHOOL
VISAKHAPATNAMSkills
- Adaptability and Flexibility
- Analyzing and interpreting data to identify trends and areas of improvement
- Ability to work in a team-oriented environment
Languages
English
Proficient
C2
Timeline
QUALITY ANALYST
Lenskart
06.2023 - Current
QUALITY ANALYST
Spinny
01.2022 - 05.2023
Bachelor of Engineering - Electronics & Communication Engineering
NITTE MEENAKSHI INSTITUTE OF TECH.
Senior Secondary and High School - CBSE
NAVY CHILDREN SCHOOL