SIMRAN SOMKUWAR
Dubai
Summary
Dedicated Technical Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Pole To Win India
2021.12 - 2023.08
- Responded promptly to player queries in timely and accurate manner via email and live chat. Managed over 20 chats and 40 emails per day.
- Acknowledged and resolved player complaints and technical problems by determining cause of problem, expediting correction or adjustment, and following up to ensure resolution.
- Provided first-level technical support to end users on proprietary games and relevant applications, including installation, basic usage, login issues, information update request, game rewards, bonuses, etc.
- Escalated issues to appropriate teams when necessary. Maintain reputation as company that offers excellent customer service in every interaction with customer.
- Received appreciation for reserving top position with highest counts while maintaining accurate documentation of problem with exact resolutions; most of articles were released on website which helped many players.
Customer Service Representative
LogiConic
2020.08 - 2021.09
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
- Supported continued monitoring, auditing, and reporting to drive compliance and optimize credit card processing. Managed to increase sales by 10%.
- Received inbound customer calls related to credit cards. Recommended products and services to meet customers' credit card and banking needs.
Customer Service Representative
Karvy Digiconnect
2019.06 - 2020.02
- Handled 90+ calls every day, with duties including retrieving customer data, presenting relevant product information, and canceling services.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Established 90% customer satisfaction average rating , 20% higher than company average.
Education
Bachelor Of Engineering - Information Technology
JD College of Engineering And Management
India04.2019
Diploma - Computer And Information Sciences
J D Polytechnic
Nagpur07.2016
High School -
Dayannd Arya Kanya Vidyalaya
Nagpur05.2013
Skills
- Time management
- MS Office Proficiency
- Problem-solving Skills
- Critical Thinking Skills
- Interpersonal Skills
- Decision-Making Skills
- Self Motivated and positive attitude toward career and life
- Customer Service Expertise
- Troubleshooting and Assistance
- Familiar with CRM tools
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Representative
Pole To Win India
2021.12 - 2023.08
Customer Service Representative
LogiConic
2020.08 - 2021.09
Customer Service Representative
Karvy Digiconnect
2019.06 - 2020.02
Bachelor Of Engineering - Information Technology
JD College of Engineering And Management
Diploma - Computer And Information Sciences
J D Polytechnic
High School -
Dayannd Arya Kanya Vidyalaya
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