Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Simran Tanwar

Ghaziabad

Summary

Dynamic Customer Care Executive with a proven track record at Manipal Hospitals, adept at enhancing customer satisfaction and managing high-volume inquiries. Skilled in customer relationship management and advanced Excel, I excel in team leadership and problem resolution, consistently driving positive outcomes and fostering strong client connections.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Care Executive (Operations)

Manipal Hospitals
10.2023 - Current
  • Manipal Hospitals as a Senior Executive in Customer Care Department (As a leading role for a sub department i.e. IPLTV- Patient Life Time Value)
  • Handle team of 3-5 members of GRE's for our new partner Doxper as this software helps us to fetch OPD notes and by the help of GRE's we convert patients for on-spot conversion.
  • Handle Digital Marketing Leads for IP and convert them for conversion.
  • IPLTV- Analyze all discharge summaries and update patient for their follow-ups, diagnose and readmissions services if required and also refill their medicine's need.
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Took ownership of customers issues to follow problems through to resolution.

Assistant Manger Administration

JPC Global Services LLP
04.2017 - 12.2021
  • Oversee inventory management tasks, cold calling and front -end operations, including safe management and cash handling. Ordering office stationary and tracking office expenditure and making sure it is not excessive or wasteful.
  • Producing creditor payment lists and controlling the office petty cash float.
  • Processing expense forms in an accurate and timely manner.
  • Dealing with incoming and outgoing post. Inputting employee timesheets and explaining office procedures to new or junior members of staff.
  • Handling administrative requests from members of the office staff.
  • Making travel and accommodation arrangements for Firm partners.
  • Negotiating with office equipment suppliers and service providers and keeping the office well equipped and fully stocked of essentials.
  • Processing purchase orders and delivery notes.

Education

Bachelor of Arts
University Of Delhi
01-2017

Skills

  • Customer support
  • Customer relationship management
  • Customer service background
  • Well-organized
  • Worked with Microsoft Office, Advance Excel, Vlookup
  • Quick learning & adopting capability

Certification

  • WOW Customer Service L2 + Time Management (MHGHZ)
  • Managing Difficult Scenarios (MHGZ)
  • Communication L2 + Care for the Elderly (MHGHZ)
  • Well Groomed (MHGHZ)

Languages

English
Hindi

Timeline

Customer Care Executive (Operations)

Manipal Hospitals
10.2023 - Current

Assistant Manger Administration

JPC Global Services LLP
04.2017 - 12.2021

Bachelor of Arts

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Simran Tanwar