Simran Yadav

• Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
• Tailored customer relationships by determining expected needs and finding correct solutions.
• Contributed to design and implementation of product updates and service transformations based on feedback from customers and frontline knowledge.
• Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
• Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.
• Collaborated with sales and product teams to address customer success objectives.

• Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Negotiated, prepared, and signed contracts with clients.

Did an internship for two months as a business developer.
Served as the primary point of contact for all the leads which came in. Client handling and meeting the ETAs.