Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Dimple Kumar Gautam

Shimla

Summary

From the last 6 Years working very obediently and professionally for my multiple organizations. I worked in many roles like Executive, Team leader, MIS, Assistant Centre Head. My have expertise in MS- Office and be an experienced Business Management professional with a proven track record of success in MIS operations. I am able to deliver my work with given time with punctuality. Skilled in developing and executing strategies.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Holiday Expert

MAKE MY TRIP
New Delhi
07.2022 - Current

It is a WORK FROM HOME process where we need to provide the Holiday Packages to the customer for the Domestic and International process.

Within the 2 years company did not have any loss from my side.

It was my duty to listen the customer requirement and provide the package according to their preference.

Assistant Centre Head

WE WIN Limited
Shimla
06.2019 - 06.2022

Shimla, INDIA

Company was handling the CM Helpline process.

I joined the organization as an Executive Assistant in CM Helpline for the Himachal Pradesh State citizen.

After completing the every milestone within 3 months promoted as a Team Leader. Where need to handle the evening shift of 40 executives.

After getting multiple appreciation towards my dedication for the work got promoted as MIS. Where need to handle 150 employees and resolve there issue related to Salary, and manage their daily reports and publish the same.

After completing more than 1.5 years with the same role got promoted as Assistant Centre Head. Now need to handle the client issues and resolve them on priority basis.

Contact: Rajesh Singh

+91-70180 30805, Zone Head (We Win Limited)

Guest Experience Manager

CONCENTRIX
Chandigarh
05.2018 - 11.2018

It was a Process of OYO escalation department

I worked as a Guest Experience Manager in OYO Hotel process.

It was a Night Shift process for the 10 Hours 20 Minutes shift. Shift start at 21:00 - 7:20 with the 1 hour break.

Within 3 months started working as floor support for the new trainees but due to sudden personal issue left the job after 6 months.

My Employee Id was 5044844

Executive Assistant

31 PARALLEL
Shimla
04.2017 - 05.2018

I have started my carrier as an Executive Assistant for the International Flights Post Sales department.

I was the top performer in the process with the highest count of customer satisfaction survey like 50-60 with the 95-100% satisfaction level.

My responsibilities was provide the correct and important information to the customers related to the international flights.

I worked on the AMADEUS, GALILEO.

Contact:+91-98057 41709

Prateek Wadhwa, Assistant Manager

Education

Masters in Computer Application -

Chandigarh University
Chandigarh
06-2023

Bachelor of Science -

Centre of Excellence College Sanjauli
Shimla
05-2016

High School Diploma -

SVN Public School
Kunihar
03-2012

High School Diploma -

Govt. Boys Sen Sec School
Arki
03-2008

Skills

MS- OFFICE

Advance EXCEL

Amadeus

Team Handling

Team Management

Communication skills

Soft skills

Language skills

Computer skills

Sales

Teamwork

Critical thinking

Problem-solving

Adaptability

Leadership

Languages

Hindi
First Language
English
Advanced (C1)
C1

Certification

  • NSQF Certified in 2015

Timeline

Holiday Expert

MAKE MY TRIP
07.2022 - Current

Assistant Centre Head

WE WIN Limited
06.2019 - 06.2022

Guest Experience Manager

CONCENTRIX
05.2018 - 11.2018

Executive Assistant

31 PARALLEL
04.2017 - 05.2018

Masters in Computer Application -

Chandigarh University

Bachelor of Science -

Centre of Excellence College Sanjauli

High School Diploma -

SVN Public School

High School Diploma -

Govt. Boys Sen Sec School
Dimple Kumar Gautam