SIMRAN FERREIRA
Mumbai
Summary
I'm Simran, a dedicated professional with over 7 years of diverse deal desk/sales and customer support experience. Proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organisational goals.
Overview
8
8
years of professional experience
19
19
years of post-secondary education
1
1
Certification
Work History
Sourcing Manager
Mak Kotwal Realty
Mumbai
05.2026 - Current
- Managed property sourcing for residential and commercial real estate projects.
- 200 to 300 calls per day.
- Built strong relationships with developers and clients.
- Ensured inventory is updated in the system.
- Conducted site visits.
- Ensured smooth coordination between sourcing and sales teams.
- Maintained accurate sourcing records.
Order Management Specialist
Udemy
Mumbai
08.2025 - 02.2026
- Basic and complex order processing - Receiving, reviewing orders.
- Ensuring orders are compliant and and approved with company policies and procedures regarding revenue recognition.
- Addressing any order discrepancies or issues promptly and collaborating with relevant stakeholders.
- Monitoring all deal desk and order management queues to route work to the appropriate team.
- Processing requests related to obtaining signatures, customer data changes and system errors.
Senior Sales Operations Analyst
BrowserStack
Mumbai
12.2021 - 02.2025
- Trained sales representatives on effective techniques.
- Streamlined the process of reallocating accounts and opportunities to improve overall productivity.
- Assisted in creating quotes and supporting internal sales team with deal bookings.
- Created reports, maintained trackers, and prepared user manuals while updating the knowledge base.
- Established a faster sales procedure resulting in decreased time required for deal closing.
- Efficiently handled semi-quarterly bookings and auto-renewals.
- Creating manual invoices and credit memos.
- Sent VCP letters.
Senior Billing and Accounts Specialist
BrowserStack
Mumbai
10.2021 - 12.2021
- Ensured that customer accounts were accurately updated with current billing and payment details.
- Collaborated with cross-functional teams for consistent handling of customer inquiries and meeting their needs.
- Generated weekly reports on customer service metrics, including average response time and customer satisfaction rating.
- Conducted training sessions for new Account Specialists on company policies and account management best practices.
Billing & Accounts Specialist
BrowserStack
Mumbai
09.2018 - 11.2021
- Responsible for handling, resolving and escalating customer service inquiries related to billing, cancellations, refunds, account information and basic product queries.
- Provided international customers with enterprise-level support via Zendesk and Freshdesk through calls and emails.
- Coordinated with clients' accounts payable team to collect customer payments and resolve payment issues.
- Converted Salesforce leads into accounts and generated new opportunities.
- Generated reports for dispute cases, gross churn rates, and refund requests.
- Proficient in tasks including documentation, vendor form management, and registration on vendor portal sites.
- Verified vendor invoices against purchase orders to ensure accuracy of billing information.
- Processed credit card transactions and bank wires as needed.
Education
Master of Arts - MA - Literature
University of Mumbai
Mumbai 06.2019 - 04.2021
Bachelor of Arts - BA - Psychology
Wilson College
Mumbai 06.2015 - 04.2018
HSC - Arts
Wilson College
Mumbai 06.2013 - 04.2015
SSC -
St. Agnes Convent School
Mumbai 06.2000 - 04.2013
Skills
- Adobe Acrobat
- Order processing
- Cross-functional collaboration
- Customer relationship management
- Sales support
- Problem solving
- Conflict resolution
- Invoicing and billing
- Freshworks CRM
- Salesforcecom
Certification
Tips for Writing Business Emails
Languages
English
Native
Native
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Hobbies
- Listening to music
- Travelling places
Timeline
Sourcing Manager
Mak Kotwal Realty
05.2026 - Current
Order Management Specialist
Udemy
08.2025 - 02.2026
Senior Sales Operations Analyst
BrowserStack
12.2021 - 02.2025
Senior Billing and Accounts Specialist
BrowserStack
10.2021 - 12.2021
Master of Arts - MA - Literature
University of Mumbai
06.2019 - 04.2021
Billing & Accounts Specialist
BrowserStack
09.2018 - 11.2021
Bachelor of Arts - BA - Psychology
Wilson College
06.2015 - 04.2018
HSC - Arts
Wilson College
06.2013 - 04.2015
SSC -
St. Agnes Convent School
06.2000 - 04.2013