Simranjeet Banyal
Hoshiarpur
Summary
To be associated with a progressive organization which can provide me with a dynamic work sphere to extract my skills as a professional worker, use and develop my aptitude to achieve the organizational goals.
Overview
6
6
years of professional experience
Work History
Service Advisor
British Airways
New Delhi
03.2023 - Current
- Assisting Premium/Gold members
- Handling Emails/Chats
- Upselling Package/Ancillaries
- Handing Disputes/Escalation
Sr. Associate
Tech Mahindra
New Delhi
08.2021 - 05.2022
- Providing technical assistance to customers via phone, email, chat, or in person.
- Troubleshoot and resolve technical issues related to hardware, software, or services.
- Recording all interactions in a ticketing system or CRM software.
- Escalate complex issues to higher-level support teams while providing detailed logs.
- Upselling the products and various plans.
PCT Agent (Teamlease)
ENCORE
11.2018 - 03.2020
- Assigned responsibility for managing the Book of Business.
- Led collection team to enhance efficiency.
- Persuaded customers to prioritise debt payments through effective negotiation techniques, minimising financial losses.
- Implemented strategies to improve collection efforts, resulting in a significant reduction in delinquency rates.
- Reviewed credit limits for existing customers, recommending adjustments based on payment history and financial stability.
Education
Graduate - Civil Engineering
CT Institute of Information And Technology
Jalandhar Punjab01.2017
Diploma - Civil Engineering
CT Polytechnic College
shahpur, Jalandhar01.2014
Matriculation -
ST. MARY'S CONVENT SCHOOL
Bhogpur, Jalandhar01.2009
Skills
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Excellent verbal and written communication
- Strong customer service orientation
- Team collaboration and relationship building
Languages
- English
- Hindi
- Punjabi
Experimentallearnings
- One month Industrial Training in Constn. Divn. No. 1, B&R Hoshiarpur.
- Three month Industrial Training in Provisional Divn. B&R, Jalandhar CANTT.
- Two months Software Training in Autocad 3D Modelling.
Personal Information
- Father's Name: Mr. Nirmal Chand
- Mother's Name: Mrs. Gurmeet Kaur
- Date of Birth: 02/13/94
Diclaimer
I hereby declare that above information is true to the best of my knowledge
Timeline
Service Advisor
British Airways
03.2023 - Current
Sr. Associate
Tech Mahindra
08.2021 - 05.2022
PCT Agent (Teamlease)
ENCORE
11.2018 - 03.2020
Graduate - Civil Engineering
CT Institute of Information And Technology
Diploma - Civil Engineering
CT Polytechnic College
Matriculation -
ST. MARY'S CONVENT SCHOOL
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