Poem writing
Simranjeet Kaur
KYC AML Analyst- Operations
New Delhi
Summary
Dynamic KYC Analyst with extensive experience at American Express, specializing in client relationship management and document verification. Expertise in enhancing compliance processes and fostering team collaboration, resulting in improved client satisfaction and operational efficiency. Proficient in leveraging Microsoft Office to streamline workflows and support organizational development initiatives. Committed to driving results through a meticulous approach to compliance and a strong focus on client needs.
Overview
8
8
years of professional experience
2
2
Certifications
5
5
Languages
Work History
KYC Analyst- Operations
American Express
02.2025 - Current
- Reviewed and verified customer documents to ensure compliance with KYC regulations.
- Ensured effective implementation of AML and KYC policies and procedures.
- Recognized by management for strong process knowledge and accuracy.
- Responded promptly to customer inquiries related to KYC policies and procedures.
- Coordinated with internal teams to resolve discrepancies in customer data.
- Participated in regular training sessions to stay updated on regulatory and industry changes.
- Collected and followed up on the required documentation from account holders.
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
Assistant manager CRM
Manikaran Analytics Limited
12.2023 - 02.2025
- Addressed client and internal team inquiries efficiently and professionally.
- Handled client onboarding formalities and agreement renewals.
- Conducted payment collection and follow-up calls.
- Managed a portfolio of client accounts, consistently meeting or exceeding retention and growth targets.
- Conducted weekly and monthly performance review meetings to address concerns and improve outcomes.
- Coordinated with cross-functional teams to provide timely resolutions to client issues.
- Ensured timely project completion through effective team coordination and resource allocation.
- Facilitated cross-departmental meetings to resolve client concerns, and implement solutions.
Client Relationship Manager
HT Media
07.2021 - 11.2023
- Ensure Client satisfaction
- Build client's record to streamline the data.
- Provide real-time query insights into CRM software (Hubspot).
- Develop customer service policies and procedure to streamline the customer service experience.
- Retention of customers etc.
Operation Executive
ELK Education
10.2020 - 06.2021
- Allocate of queries with CRMs
- Fetch data of clients and collate.
- Organise of client queries data and store in a CRM software.
CRM Executive
Qualix Information System LLP
09.2019 - 05.2020
- Maintain records in CRM software portal.
- Analyze project reports regularly.
- Prepare inside reports of engineers availability & tasks allotted.
Client Relationship Executive
Sona Signature llp
05.2018 - 07.2019
- Solve client queries.
- Placed orders into crm software.
- Manage Sales team meetings and manage data.
- Collection of payments etc.
Education
M.Com -
Jamia Milia Islamia
01.2019
B.Com - undefined
University of Delhi
Delhi01.2016
Skills
KYC documentation assessment
Affiliations
- Certificate in Spanish language, Acharya Narendra Dev College, Delhi University.
- Volunteer for Finger Chats, Amity University.
Certification
Certificate in Spanish Language - Acharya Narendra Dev College, Delhi University - July 2013 — May 2014
Interests
Travelling
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Google regional histories
Timeline
KYC Analyst- Operations
American Express
02.2025 - Current
Assistant manager CRM
Manikaran Analytics Limited
12.2023 - 02.2025
Client Relationship Manager
HT Media
07.2021 - 11.2023
Operation Executive
ELK Education
10.2020 - 06.2021
CRM Executive
Qualix Information System LLP
09.2019 - 05.2020
Client Relationship Executive
Sona Signature llp
05.2018 - 07.2019
B.Com - undefined
University of Delhi
M.Com -
Jamia Milia Islamia