Simranjeet Singh
Senior Customer Experience Associate
Brampton
Summary
Senior Customer Experience Associate supporting branch clients through cash operations, KYC/AML compliance, and product referrals. Steps into acting team lead support by accepting pal for credit cards, lines of credit, and new accounts per week while meeting weekly goals. Partners with advisors to deliver personalized banking solutions and improve customer experience.
Overview
5
5
years of professional experience
Work History
Senior Customer Experience Associate
Scotiabank
11.2025 - Current
- Support 30-40 frontline teller transactions weekly with accurate cash handling and prompt client service.
- Deliver personalized banking solutions that match client needs with suitable accounts and credit products.
- Identify financial needs and refer clients to appropriate banking products and advisors.
- Maintain KYC, AML, and compliance standards across daily client interactions.
- Collaborate with advisors to improve customer experience and resolve branch service gaps.
- Build strong client relationships through clear communication, follow-up, and dependable service.
Retail Store Manager
Parkland Corporation
05.2021 - 05.2026
- Managed daily store operations, coordinating opening and closing tasks to keep service running smoothly.
- Supervised cash reconciliation activities, verifying drawer counts and resolving routine register differences.
- Supported customers with product recommendations based on needs and available store inventory.
- Conducted branch audits to review cash controls, documentation, and compliance with store procedures.
Customer Experience Associate
Scotiabank
08.2024 - 10.2025
- Processed 60-70 daily banking transactions accurately while maintaining smooth customer service at the branch.
- Performed KYC verification and fraud prevention checks to support compliance and reduce account risk.
- Recommended suitable banking products and services based on customer needs and account goals.
- Managed cash operations to keep branch activity organized, accurate, and service-ready throughout the day.
- Improved workflow efficiency by spotting process gaps and supporting smoother handoffs across daily tasks.
- Built customer trust through clear communication, careful service, and consistent follow-through on requests.
Education
Investment Funds - Canada
Canada Securities Institution
05-2026
Diploma - Dental Assistant
Cambrian College
04-2026
Skills
Cash handling
KYC verification
AML compliance
Transaction processing
Teller balancing
Branch audits
Customer relationship management
Needs assessment
Client referrals
Product recommendations
Timeline
Senior Customer Experience Associate
Scotiabank
11.2025 - Current
Customer Experience Associate
Scotiabank
08.2024 - 10.2025
Retail Store Manager
Parkland Corporation
05.2021 - 05.2026
Investment Funds - Canada
Canada Securities Institution
Diploma - Dental Assistant
Cambrian College