Summary
Overview
Work History
Education
Skills
Language Proficiency
Timeline
Generic

Simranjeet Singh Sandhu (Lead Operation)

New Delhi

Summary

Dynamic Team Lead at Concentrix with expertise in workflow optimization and people management. Proven track record in enhancing team performance and driving efficiency through data analysis and effective leadership. Skilled in MS Excel and adept at resolving complex issues, fostering a collaborative environment that consistently meets productivity goals.

Overview

6
6
years of professional experience

Work History

Team Lead

Concentrix
06.2023 - 06.2025
  • Responsible for managing the training functions for multiple LOB's, workflow.
  • Take a part in product calibrations with Quality and Training to be on the same page.
  • Conduct weekly team connect to share process updates and policies.
  • Take one o one sessions with agents to share updates and review monthly performance.
  • Building and maintaining a positive and motivated team environment, fostering teamwork and collaborations.
  • Must be able to maintain speed and accuracy under the pressure of heavy workloads, and meet required productivity and quality standards.
  • Taking care of the WBR meeting with client and review the weekly business we had.
  • Performs other support operations functions and administrative tasks as required.
  • Expertise in Microsoft Office products (particularly Excel and Google sheet).
  • Ability to multitask in a fast-paced environment.
  • More than 8 hours a day may be expected as dictated by work volume. Must work until the completion of volume.
  • Understand a good categorization Vs a categorization that will lead to monetization suspension.

Sr representative

concentrix
gurgram
10.2019 - 05.2023
  • Managed client inquiries and provided timely solutions for customer satisfaction.
  • Collaborated with cross-functional teams to streamline service processes and enhance efficiency.
  • Resolved escalated customer complaints in a timely manner.

Education

Bachelor of Commerce -

Delhi University
10.2017

Skills

  • MS Office
  • MS Excel (X,V lookups, conditional formatting, pivot table, calculations, Sum IF, count, min, max etc)
  • Data visualization
  • Power BI
  • People management
  • Data analysis
  • Business analysis
  • leadership
  • Problem solving
  • Team management
  • Workflow optimization

Language Proficiency

Punjabi
First Language
Hindi
Beginner (A1)
A1
English
Advanced (C1)
C1

Timeline

Team Lead

Concentrix
06.2023 - 06.2025

Sr representative

concentrix
10.2019 - 05.2023

Bachelor of Commerce -

Delhi University

Similar Profiles

CREATE PROFILE
Simranjeet Singh Sandhu (Lead Operation)