Simranjot Kaur
Data Analyst
Gurgaon,HR
Summary
Data analysis professional prepared to deliver impactful insights and drive business decisions. Adept in data visualization, statistical analysis, and database management, with strong focus on teamwork and adaptability. Known for reliability, analytical thinking, and results-driven approach. Skilled in Python, SQL, and Excel, ensuring robust data solutions and strategic recommendations.
Overview
4
4
years of professional experience
Work History
Customer Service Teammate
TaskUs
Gurgaon
07.2025 - 12.2025
- Managed over 30 customer interactions across the voice support channel.
- Resolved complex queries with a strong focus on First Contact Resolution (FCR)
- Maintained high CSAT through empathetic and efficient communication
- Ensured compliance while handling sensitive customer information
- Took full ownership of issues until complete resolution
- Adapted quickly to new processes in a fast-paced environment
- Collaborated with cross-functional teams to address recurring customer issues and implement long-term solutions.
Customer Support Executive (Samsung)
Teleperformance
Mohali, India
07.2021 - 11.2023
- Handled 30–40 inbound customer queries daily with focus on resolution quality and accuracy
- Delivered excellent customer experience through clear communication and problem-solving
- Managed escalations effectively, ensuring customer satisfaction and retention
- Consistently achieved performance metrics including FCR, CSAT, and quality scores
- Utilized CRM tools to track and resolve issues efficiently
Customer Support Executive (Flipkart)
Teleperformance
Mohali, India
06.2019 - 11.2020
- Handled 70+ customer interactions daily across order, refund, and delivery-related queries
- Provided real-time support in time-sensitive situations, ensuring smooth resolution
- Maintained positive interactions while resolving complaints and minimizing escalations
- Collaborated with internal teams to resolve complex cases quickly
- Ensured accurate documentation and process adherence
Education
PGD - Sales And Relationship Banking
NIIT
New Delhi, India 04.2001 -
Bachelor of Science - Airlines & Airport Management
Chandigarh University
Mohali, India 04.2001 -
Skills
Proficient in verbal and written expression
Enhancing customer satisfaction
Effective issue resolution
Efficient problem-solving
Conflict resolution
Effective decision making
CRM software proficiency
Live chat and voice support
Proactive ownership
Adaptability in dynamic settings
SQL
Data validation
Data cleaning
Excel functions
SQL databases
Data analysis
Data visualization and presentations
Timeline
Customer Service Teammate
TaskUs
07.2025 - 12.2025
Customer Support Executive (Samsung)
Teleperformance
07.2021 - 11.2023
Customer Support Executive (Flipkart)
Teleperformance
06.2019 - 11.2020
PGD - Sales And Relationship Banking
NIIT
04.2001 -
Bachelor of Science - Airlines & Airport Management
Chandigarh University
04.2001 -