Summary
Overview
Work history
Education
Skills
Additional Information
Accomplishments
Timeline
Generic

Simranpreet Kaur

Gurugram

Summary

Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.

Overview

7
7
years of professional experience

Work history

Technical Consultant & Senior Support Engineer

Condeco Software Ltd
Gurgaon, Haryana
10.2021 - Current
  • Delivery and Implementation of new projects
  • Enhancement in UNIX Shell Scripts, Windows services and Environment as per customer Requirements
  • Resolving various queries and addressing Production issues raised, providing fixes as required
  • Addressing SEV 1 tickets raised by Clients and Employees within given timeframe
  • Engaging interfacing teams, Other Stake holders as per various issues
  • Raising, Updating and Closing Tickets through Zendesk, Jira and SalesForce and engaging other support and Infra and Product teams as per issues
  • Supported trials for new product development through maintaining communication between customers, sales and design.
  • Responded to incidents on-site, providing precise time estimations and managing customer expectations.
  • Controlling changes applied to test and production applications
  • Reduced escalation workload and maintained timely feedback to management.
  • Wrote technical documents related to current products for publishing on support page.
  • Supported out-of-hours service by working unsociable hours on-call.
  • Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
  • Working with various interfacing teams across multiple locations and time-zones
  • Ability to support multiple applications, establishing ITIL best practices processes and procedures
  • Interacted with client and interdepartmental staff to acquire client requirements and transform them into turnkey solutions.

Technical Consultant

Virtusa Consulting Services
Hyderabad, Telangana
01.2021 - 10.2021
  • Created Java API's and upgrades for Java based applications in major CITI Bank project
  • Built and cultivated strong network of lucrative clients.
  • Updated project manager daily basis regarding status of the ongoing project.
  • Analysed complex technical information to develop clearly structured and easily transferable documentation.
  • Reduced escalation workload and maintained timely feedback to management.
  • Gave first-line support to customers within agreed Service Line Agreement (SLA).
  • Supported trials for new product development through maintaining communication between customers, sales and design.

Production Support Engineer

Tech Mahindra Limited
Chandigarh
10.2016 - 10.2020
  • Worked as PAS Team and SQM (Service Quality Management)
  • Created detailed technical drawings outlining key engineering specifications.
  • Worked on Application Migrations to cloud and U2L Migrations projects
  • Hands on experience on Windows server migrations and Patching
  • Supported multiple AT&T Mission Critical applications
  • Proficiently used tools like BMC AOTS TM, BMC AOTS CM, Jira, Salesforce and Service NOW for ticketing and change management
  • Experience in Unix/Linux shell scripting and job scheduling
  • Hands on experience in querying Oracle and Sybase databases
  • Experience in using Oracle Web logic for application deployment and monitoring



Education

BCA -

Maharaja Surajmal Institute of Technology
2016

Skills

  • TECHNICAL SKILLS SUMMARY:
  • Salesforce
  • ZenDesk
  • Application installations
  • Application support
  • Expert in disaster recovery
  • Technical documents comprehension
  • Windows 7
  • Windows 10
  • RedHat Linux
  • HP-UX
  • Databases
  • OracleDatabase 11g
  • SYBASE ASE 157
  • SQL/PL-SQL
  • Unix Shell Script
  • PowerShell
  • Javascript
  • Software Tools
  • Oracle Weblogic 103/12c
  • SQL Developer
  • Oracle VirtualBox
  • SSH Tectia
  • Microsoft Visual Studio Code
  • TOAD for Oracle
  • Putty
  • Web API
  • Azure functions and azure logic applications
  • Azure Portal
  • Quality Assurance

Additional Information

  • AWARDS AND RECOGNITION , Won performance excellence award for my delivery contribution efficiency, Tech Mahindra, 2017 Won award for most client appreciations in the quarter, Tech Mahindra, 2018 Got Bravo award 3 times for handling all application related work single handedly within 6 Quarters (2018

Accomplishments

  • Supervised team of 11 staff members.
  • Resolved product issue through consumer testing.
  • Got award for most client appreciations in the quarter, Condeco
  • Got Appreciation from Application Owner for successfully performing Windows Server Migration to Azure within 2 weeks of time.
  • Won performance excellence award for my delivery contribution efficiency, Tech Mahindra


Timeline

Technical Consultant & Senior Support Engineer

Condeco Software Ltd
10.2021 - Current

Technical Consultant

Virtusa Consulting Services
01.2021 - 10.2021

Production Support Engineer

Tech Mahindra Limited
10.2016 - 10.2020

BCA -

Maharaja Surajmal Institute of Technology

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