Simranpreet Kaur
Brampton
Summary
Recognized for adaptability and strong motivational skills, consistently fostering a collaborative work environment to achieve operational excellence. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Cashier Team Lead
Tim Hortons
Kincardine
06.2023 - 08.2025
- Supervised cashier team to ensure smooth daily operations and customer service.
- Trained new cashiers on register procedures and customer interaction techniques.
- Assisted customers with transactions, returns, and inquiries to enhance satisfaction.
- Managed cash handling procedures, including balancing registers and deposits.
- Coordinated scheduling for cashier shifts to optimize coverage during peak hours.
- Fostered teamwork among cashiers to promote a positive work atmosphere and collaboration.
- Monitored inventory levels of cash register supplies and requested restocks as needed.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Monitored cashier performance, providing feedback as needed.
- Analyzed sales data reports to identify trends in customer buying habits.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
Assistant Front End Supervisor
Shoppers Drug Mart
Kincardine
09.2024 - 02.2025
- Supported user interface operations by managing cash register transactions and customer inquiries.
- Greeted customers upon entering the store while providing excellent customer service at all times.
- Coordinated daily merchandise stocking to maintain optimal inventory levels on the sales floor.
- Assisted in training new team members on store operations and customer service protocols.
- Monitored front-end staff performance to ensure compliance with company standards and practices.
- Resolved customer complaints effectively, enhancing customer satisfaction during peak hours.
- Monitored inventory levels of merchandise in the front end area, ordering supplies when needed.
Sales Associate
Network kings
Chandigarh
12.2022 - 04.2023
- Assisted customers in product selection and provided exceptional service.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to create a welcoming shopping environment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained records related to sales for store management.
Administrative Assistant
Chandigarh University
Gharuan, Mohali
02.2020 - 09.2022
- Coordinated office activities and maintained organized filing systems for documentation.
- Supported event planning by coordinating logistics for university functions.
- Facilitated communication between departments to enhance collaboration efforts.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
Education
MBA - Human Resource Management , Marketing
Chandigarh Group of Colleges
Mohali04-2019
Bachelors of Commerce - Commerce
SD College Ambala Cantt
India04-2017
Skills
- Customer service
- Cash handling
- Register operation
- Inventory management
- Team supervision
- Customer relationship management
- Time management
- Team building
- Adaptability and dependability
- Positive attitude
- Motivational skills
Languages
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Punjabi
Upper Intermediate (B2)
B2
Certification
Preparing for CHRP certification.
Timeline
Assistant Front End Supervisor
Shoppers Drug Mart
09.2024 - 02.2025
Cashier Team Lead
Tim Hortons
06.2023 - 08.2025
Sales Associate
Network kings
12.2022 - 04.2023
Administrative Assistant
Chandigarh University
02.2020 - 09.2022
MBA - Human Resource Management , Marketing
Chandigarh Group of Colleges
Bachelors of Commerce - Commerce
SD College Ambala Cantt