Sinchana Gowda

• Resolved escalated customer grievances regarding digital lending and financial products.
• Ensured regulatory compliance with RBI grievance redressal norms and reporting requirements.
• Coordinated with digital product and legal teams for rapid issue resolution.
• Maintained detailed case documentation and prepared compliance reports.
• Supported asset recovery processes, aligning with internal audit and capital market operations.
• Gained experience in cash flow mismatches and loan disbursal reconciliation across digital platforms.

Executed audits for clients at MF Utilities and Mutual Fund Utility, ensuring compliance.

• Processed financial transactions and maintained records, achieving successful annual audit completion.
• Verified Ecan, approval, and PayEezz Forms, ensuring accurate investor information in mutual funds.
• Ensured error-free processing of individual and corporate mutual fund form requests.
• Tested and verified approval and Ecan forms for investors, maintaining high accuracy standards.
• Collaborated with auditors to deliver timely financial data throughout the audit process.