SINCHANI DUTTA
KOLKATA
Summary
- A dynamic professional with 12 years of experience in Retail, Sales and customer experience.
- Deep experience in retail operations and new store roll out.
- Manage a team size of 15+ having expertise of varied area like market operations, retail service and sales.
- A keen planner with expertise in handling projects for improving efficiency by using available resources
Overview
16
16
years of professional experience
Work History
Store Manager
Bharti Airtel
Kolkata
03.2018 - Current
- Organized promotional events to increase product awareness
- Monitored inventory levels and placed orders to restock shelves
- Implemented efficient systems for tracking stock movement
- Recruited, trained and supervised new employees
- Prepared monthly reports on sales figures, expenses, profits
- Developed strategies to maximize sales and profitability
- Managed daily banking activities such as deposits and withdrawals
- Maintained accurate records of employee performance reviews
- Established customer service standards and monitored staff compliance
- Identified opportunities for cost savings through waste reduction initiatives
- Created weekly work schedules for store personnel
- Conducted daily store operations, including opening and closing procedures and cash handling
- Trained and mentored associates to teach daily tasks and procedures
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Monitored employee performance and identified performance gaps for corrective action
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Customer Service Executive
Vodafone
Kolkata
05.2008 - 03.2018
- Provided prompt and courteous service to customers
- Ensured that all customer queries were handled quickly and professionally
- Prepared detailed reports of daily activities for management review
- Developed strong relationships with customers by providing knowledgeable advice on products and services
- Performed follow-up calls to customers regarding their inquiries or orders
- Assisted with customer inquiries related to product information, order status, billing issues and more
- Generated revenue through upselling and cross selling
- Provided after sales service.
Education
GRADUATION - Hospitality Management
WB UNIVERSITY OF TECHNOLOGY
08.2008
Skills
- Operations Management
- Employee Training
- Customer Service Management
- Team Development
- Revenue Generation
- Advertising and marketing
- Customer Relations
- Recruitment and hiring
- Inventory Control
- Team Building and mentoring ability
- Conducting Recruitment Drive
- Retail Operations
- Leadership Skills
- Pre Sales Activities
Languages
- English, A1, Beginner
- Hindi, A1, Beginner
- Bengali, A1, Beginner
Languages
English
First Language
Hindi
Beginner
A1
bengali
Beginner
A1
Timeline
Store Manager
Bharti Airtel
03.2018 - Current
Customer Service Executive
Vodafone
05.2008 - 03.2018
GRADUATION - Hospitality Management
WB UNIVERSITY OF TECHNOLOGY
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