Sindhu Akula
Hyderabad
Summary
Dynamic Operations Manager with a proven track record at Protrude Architecture, excelling in client relations and project management. Leveraged strong communication skills to enhance customer satisfaction and streamline processes, achieving timely project completions. Expert in Microsoft Excel, I fostered team collaboration and optimized resource allocation for superior operational efficiency.
Overview
8
8
years of professional experience
Work History
Operations Manager
Protrude architecture
Hyderabad
10.2021 - 08.2024
- Acted as the primary point of contact for multiple clients, ensuring all their requirements were successfully met
- Handled client communications, including calls, inquiries, and updates, providing excellent customer support
- Managed and oversaw interior design projects, ensuring timely completion and adherence to quality standards
- Coordinated between clients, designers, and contractors to ensure smooth workflow
- Prioritized and assigned tasks to team members and contractors, optimizing resource allocation
- Ensured efficient labor management to meet project deadlines and deliver high-quality work
- Streamlined operational processes to improve efficiency and reduce delays
- Monitored project progress and identified areas for improvement
- Assisted in project budgeting, ensuring costs remained within approved limits
- Negotiated with vendors and suppliers for favorable rates on materials and services
- Managed day-to-day office operations, including scheduling meetings, maintaining records, and supervising staff
- Ensured compliance with company policies and industry standards
- Conducted site visits to ensure work met the firm's standards and client expectations
- Reviewed and approved project plans, designs, and progress reports
- Delivered personalized service to clients, ensuring their specific needs and preferences were incorporated into projects
- Maintained strong client relationships, resulting in repeat business and referrals
- Addressed and resolved operational challenges and client concerns efficiently
- Developed contingency plans to mitigate project risks and delays
- Prepared regular project updates and reports for clients and management
- Maintained accurate records of contracts, timelines, and expenditures
- This role required strong organizational, multitasking, and communication skills to ensure the smooth execution of operations and the successful delivery of interior projects
Assistant Manager
Kennedy Holidays
Hyderabad
06.2016 - 08.2021
- Coordinating with airlines and booking platforms to manage flight reservations
- Handling ticket issuance, modifications, and cancellations as per client requirements
- Ensuring competitive pricing and timely updates to clients regarding booking
- Managing reservations for flights, accommodations, tours, and other travel-related services
- Maintaining an organized booking system and ensuring accuracy in client itineraries
- Acting as the primary point of contact for clients, addressing inquiries and resolving issues promptly
- Providing personalized travel recommendations based on client needs and preferences
- Overseeing day-to-day office operations to ensure efficiency and productivity
- Managing staff schedules, assigning tasks, and coordinating team efforts
- Liaising with vendors, airlines, and travel partners to ensure seamless service delivery
- Negotiating rates and building relationships with suppliers for mutual growth
- Ensuring exceptional customer service at all stages of the travel process
- Collecting client feedback to improve services and maintain satisfaction
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Proficiency in booking systems and travel management tools
- Problem-solving skills and the ability to work under pressure
- Knowledge of the tourism and travel industry
Education
12th Pass - SSC, English medium
Sri Chaitanya
Hyderabad, Telangana05-2013
School -
Jubilee Hills Public School
Hyderabad04-2010
Some College (No Degree) -
St Francis college For Women 2013-2016
Hyderabad Skills
- Communication skills
- Customer service
- Operations management
- Staff training
- Interpersonal communication
- Client relations
- Document control
- Client relationships
- Management
- Microsoft Excel
- Microsoft Office
Personal Information
Date of Birth: 07/07/1995
Locations
Madhapur, Hyderabad, Telangana
Additional Information
Willing to work in Australia, Canada, India, United Arab Emirates, United Kingdom, United States, 5+ years of experience, Administrative Assistance, Architecture, Customer Service, Management, Marketing, Media and Communications, Project Management.
Timeline
Operations Manager
Protrude architecture
10.2021 - 08.2024
Assistant Manager
Kennedy Holidays
06.2016 - 08.2021
12th Pass - SSC, English medium
Sri Chaitanya
School -
Jubilee Hills Public School
Some College (No Degree) -
St Francis college For Women 2013-2016
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