Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sindhu B

Bangalore

Summary

AWS Certified Cloud Practitioner with over 9 years of expertise in IAM, QA, and insurance operations. Proficient in access management, test execution, and compliance utilizing Active Directory, ServiceNow, JIRA, and qTest. Currently enhancing knowledge in cloud infrastructure, IAM, and security. Demonstrated ability in documentation, root cause analysis, and cross-functional collaboration.

Overview

10
10
years of professional experience
4
4
Certification

Work History

QA Manual Tester

Bread Financial
Bangalore
10.2023 - Current
  • Executed functional test cases to validate key features and workflows of the ServiceNow (SNOW) application.
  • Logged and tracked defects in JIRA, collaborating with developers for timely resolution.
  • Utilized qTest to organize test cases and monitor execution status throughout the testing cycle.
  • Conducted precise data retrieval from mainframe databases via WinSQL.
  • Managed store data on the CISS and SmartMart applications, including adding, updating, and deleting records to maintain data integrity.
  • Performed regression testing on TCS, TS2, and CenterSuite applications, helping to prevent defects after updates.
  • Supported weekend LIBOR updates, ensuring timely and error-free deployment.
  • Maintained rigorous quality standards in handling RFCs (Requests for Changes), ensuring compliance, and zero defects during deployments.
  • Ensured zero-error handling of production mainframe tables through careful monitoring and attention to detail.

IT Security Admin

Bread Financial
Bangalore
12.2019 - 09.2023
  • Administered user accounts and access rights using Microsoft Active Directory, ensuring compliance with security policies.
  • Managed user lifecycle processes, including onboarding, role changes, and offboarding.
  • Created and maintained email mailboxes to facilitate reliable communication.
  • Utilized ServiceNow and JIRA for efficient handling of access requests and incidents.
  • Resolved user access incidents promptly to minimize downtime and ensure service continuity.
  • Executed timely revocation and de-provisioning of user access to uphold security protocols.
  • Supported legacy applications such as COLD, Fiserv, and TSYS across various platforms.
  • Maintained comprehensive documentation to support audits and compliance requirements.

Senior Insurance Executive

Capita India Pvt Ltd
Bangalore
11.2015 - 12.2019
  • Successfully managed reinstatement of clients’ insurance policies, ensuring accurate and timely processing to reduce policy downtime.
  • Conducted detailed risk analyses on high-risk clients, producing comprehensive assessment reports to support compliance and decision-making.
  • Executed Anti-Money Laundering (AML) procedures, including World-Check screenings and thorough Origin of Wealth (OOW) assessments for diverse risk profiles.
  • Delivered prompt and effective resolutions to client queries via email, enhancing overall customer satisfaction and retention.
  • Facilitated Root Cause Analysis (RCA) meetings to identify systemic issues, leading to process improvements and risk mitigation.
  • Demonstrated proficiency in Citrix environments and green screen applications such as AS400, supporting seamless operational workflows.

Education

Bangalore -

Jubilee School
Bangalore

Bangalore -

Amara Jyothi PU College For Women
Bangalore

Bangalore - Electrical, Electronics And Communications Engineering

East Point College of Engineering
Bangalore

Skills

  • AWS & Azure fundamentals
  • Identity & access management (AD, ServiceNow)
  • Functional testing & defect tracking (qTest, JIRA)
  • Mainframe data handling (WinSQL, AS400)
  • ITIL service operations & RFC compliance
  • AML & insurance process support
  • RCA, audit readiness & documentation

Certification

  • AWS Certified Cloud Practitioner—Amazon Web Services
  • Microsoft Certified: Azure Fundamentals (AZ-900) – Microsoft
  • ITIL 4 Foundation – AXELOS
  • Anti-money laundering (AML) certification

Timeline

QA Manual Tester

Bread Financial
10.2023 - Current

IT Security Admin

Bread Financial
12.2019 - 09.2023

Senior Insurance Executive

Capita India Pvt Ltd
11.2015 - 12.2019

Bangalore -

Jubilee School

Bangalore -

Amara Jyothi PU College For Women

Bangalore - Electrical, Electronics And Communications Engineering

East Point College of Engineering

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