Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
Websites
Projects
Timeline
Generic

Sindhu H S

Bengaluru

Summary

Skilled Assistant System Engineer with background in managing, troubleshooting, and optimizing computer systems. Strengths include problem-solving capabilities, technical proficiency, and ability to work under pressure while maintaining high quality of work. Demonstrated impact in prior roles through successful system implementations and significant efficiency improvements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Process Consultant

SAP CONCUR
Bangalore
11.2024 - Current
  • Worked alongside cross-functional teams to achieve successful implementation of new processes.
  • Spearheaded consultancy efforts focused on streamlining SAP Concur's travel and expense tools.
  • Reviewed influence of regulatory changes on ongoing business operations leveraging Salesforce as ticketing solution
  • Refined data visualization by implementing SAP Cloud Analytics via direct extraction from Salesforce and HANA database integration
  • Implemented accessible Salesforce dashboards to streamline ticket management for SAP Select Care customers.
  • Monitored performance of business processes against established goals and objectives.
  • Identified needs of customers promptly and efficiently.
  • Monitored operations and reviewed records and metrics to understand company performance.

System Engineer

Tata Consultancy Services Limited
Bengaluru
08.2021 - 11.2024
  • Worked as a product engineer for Waitrose, a UK retail client, managing ticketing and utilizing AWS services in an agile production environment.
  • Successfully addressed and resolved challenging technical issues in a timely manner, meeting service level agreement requirements.
  • Ensured seamless functioning of all components within the infrastructure through close coordination with other IT teams.
  • Participated in evaluating proposed changes for production environment during change management process.
  • Provided status updates to keep upper management informed and to reach goals.
  • Communicated with clients to understand system requirements.
  • Demonstrated exceptional performance by efficiently handling and resolving customer queries using the service now ticketing tool
  • Consistently received recognition and appreciation for maintaining high performance levels and exemplary leadership skills.

Website Development Associate Intern

1Ngo
Bengaluru
08.2020 - 10.2020
  • Assisted in the enhancement of website development and content management at a non-governmental organization during an internship.
  • Successfully completed a two-month internship at a non-profit organization, earning an INR 10,000 stipend as well as incentives.

College Intern

Incap Contract Manufacturing Services Private Limited,
Tumakuru
01.2020 - 02.2020
  • Gained insights into the company's services and customer relations.
  • Worked closely with company officials to understand how the business industry operates through involvement in PCB board designs.

College Intern

Aarika Infosystems Private Limited
Bengaluru
01.2019 - 02.2019
  • Internship involved hands-on experience in analyzing YouTube and Aadhar data using Python and Jupyter software, mentored by an industry expert.

Education

Bachelor of Engineering - Information Science And Engineering

Sri Venkateshwara College Of Engineering
Bengaluru, India
08-2021

Skills

  • Incident Management
  • Root Cause Analysis
  • Operating systems
  • Application support
  • ServiceNow administration
  • Salesforce
  • SAP Concur
  • SAP Analytics Cloud

Languages

Kannada
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Affiliations

  • Google Cloud Facilitator QwikLABS, Online Aug 2020 - Oct 2020 It was a hand on training Google cloud quests with a #Googlecloudready where we performed hands on labs and we were asked to complete the quests and skill badges for which we were gifted goodies from Google as a gift hamper.
  • Architecting With Google Compute Engine Coursera, Online Aug 2019 - Nov 2019

Accomplishments

  • On the Spot Award for the consistent performance in resolving numerous tickets and communicating with the clients for the same , presented by Tata Consultancy Services Private Limited.
  • Attended two days HANDS-ON ONLINE WORKSHOP ON "PYTHON" and got cleared with grade "A".
  • Attended three days workshop on WEB AND INDUSTRIAL DATABASE APPLIANCE WITH HANDS-ON and cleared all my assignments and tasks with grade "A".
  • A member of IETE STUDENTS FORUM associated under The Institution Of Electronics And Telecommunication Engineers.
  • Took part in the seminar on "RHEL 8-Powering Agility,Innovation and Efficiency" conducted at Complete open source solutions,Bangalore by COSSINDIA
  • Presented the project titled Home Automation in YESIST122019 Age of Innovation organized by Center for Q-RIDES,Sri Venkateshwara College of Engineering,Bangalore
  • Participated in Mini Project Competition-Idea Pitching and presented a project titled Restaurant Management System conducted by Sri Venkateshwara College of Engineering in association with Indian Society for Technical Education(ISTE),New Delhi.
  • Participated in the one day online hands-on workshop on "MICROCHIPS INTERNET OF THINGS" in association with Apsis Solutions,Bangalore,organized by Department of Electronics & Communication Engineering, Sri Venkateshwara College of Engineering.
  • Actively participated in "One Day Online Webinar "on "Career Pathway and Study Abroad Opportunities" organized by Dept Of ISE, Sri Venkateshwara College of Engineering in association with AECC Global India Pvt.Ltd, Bangalore.

Certification

  • DIGITAL SKILLS: ARTIFICIAL INTELLIGENCE - Accenture in India
  • BigQuery for Machine Learning - Google Cloud Skills Boost
  • DevOps Essentials - Google Cloud Skills Boost
  • Architecting with Google Compute Engine Specialization - Coursera
  • Google Cloud Fundamentals: Core Infrastructure - Coursera

Projects

  • Rentopedia - It is a web application where an user can upload his or her vehicle for rent and the other person who is in requirement can rent it based on certain terms and conditions. It's purely a C2C based dynamic real time project. It is also a start up model.
  • Pharmacy management system - This was purely a web development project which was designed for pharmacy people to manage their stock details and the details of other medications. We used HTML, CSS and JavaScript as frontend, PHP for backend and Xampp server as connecting server
  • Book Store Management System - Book Store Management System is the web application to automate all kinds of operations in the book shop. The purpose of this software is to manage the books in the book store.it includes Order Processing, Stock Management and Accounts Management.
  • Restaurant Management System - Worked on a database management system mini project as a part of my curriculum. Frontend: HTML, CSS, PHP Operating System :Windows 10 Back End: My SQL

Timeline

Business Process Consultant

SAP CONCUR
11.2024 - Current

System Engineer

Tata Consultancy Services Limited
08.2021 - 11.2024

Website Development Associate Intern

1Ngo
08.2020 - 10.2020

College Intern

Incap Contract Manufacturing Services Private Limited,
01.2020 - 02.2020

College Intern

Aarika Infosystems Private Limited
01.2019 - 02.2019

Bachelor of Engineering - Information Science And Engineering

Sri Venkateshwara College Of Engineering
Sindhu H S