Sindhu P

Anti Money Laundering

• Created new analytical systems to boost vital business metrics visibility.
• Part of KYC department is responsible in creating,amending,reviewing clients records according to established policies and procedures.
• Reviewing clients transactions to detect and report if any suspicious or unusual transactions and evaluate business activities to asses compliance risk.
• Produced documentation outlining process improvement solutions.
• Conducted walk-through demonstrations of proposed process changes.
• Drafted human feedback tools such as questionnaires, surveys and interview scenarios to incorporate personnel needs and desires into process improvement.
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.

Product Investigation

• Categorising the customer's requests by the priority given in the business information.
• Capability to capture MRP on the product at the FC inbound.
• Handled a team of , 5 associates for a short term project.
• Collaborated with a team of , 20 associates to deliver 100% results in Security and Loss Prevention.
• Maintaining an accurate overview of key department areas such as Reconciliation, monthly business overview and vendor performance.
• Taking initiative in process improvements,assigning the equally and making team efficiently work with good quality.
• Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
• Worked varied hours to meet seasonal and business needs.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

Main Bank Switching

• Switching of account from ANZ to customer new bank
• Providing all the automatic payments,Bill Payments and direct debits information of the customer accounts
• Receiving, analysing and responding to customer queries concerning to Banking Operations
• Maintaining and analysing departed customer accounts
• Cancelling automatic payments, direct debits and internet banking of the departed client
• All Outward and Inwards Dishonours on accounts that are received from internal banking units, external banks and from customers (manual requests).As per customer request we take action on it, the reason can be insufficient funds, fraud, closing status of accounts, etc
• Customers: Branch Members, Business Consultants, Relationship managers, Call centres Consultants, Other banks and Stake holders