Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic
Sindhu Raghunath

Sindhu Raghunath

Bangalore

Summary

Results-driven Project Manager with 12+ years in IT, including 8+ years managing diverse projects end-to-end. Skilled in Agile, Scrum, and Waterfall methodologies, with strong expertise in team leadership, stakeholder communication, and risk management. Proficient in tools like JIRA and MS Project to ensure project transparency and timely delivery.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager - Center of Excellence

Befree Global
06.2025 - Current
  • Define project scope, goals, deliverables, and timelines.
  • Identified plans and resources required to meet project goals and objectives.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Analyzed project performance data to identify areas of improvement.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Utilized JIRA for end-to-end project tracking, sprint planning, backlog grooming, and issue resolution across multiple cross-functional teams.

Associate Manager - Quality

Atos India IT services Pvt. Ltd
06.2015 - 03.2025
  • Led the application of Lean Six Sigma methods (DMAIC, VSM, Fishbone, Pareto) to drive continuous improvement across the organization
  • Collaborated with cross-functional teams to integrate ISO 9001:2015 Quality Standards into organizational processes.
  • Facilitated improvement activities by coaching Navigators to identify, analyze, and implement solutions
  • Mentored and trained teams on Lean concepts and tools to ensure successful lean ritual implementation
  • Led root cause analysis with BAU and Tech teams to address repetitive incidents, saving 5.5 FTE efforts
  • Supported internal audits by compiling documentation, identifying non-conformities, and recommending process improvements.
  • Assisted in drafting and reviewing quality manuals, policies, and standard operating procedures (SOPs) to ensure alignment with ISO guidelines.
  • Conducted gap analysis to identify areas of non-compliance and developed corrective action plans.
  • Assisted in drafting and updating documentation, including Service Level Agreements (SLAs), policies, and procedures, to support certification efforts.
  • Reduced escalations from 8/month to 2/month by improving training, KT, SOPs, and project agreements
  • Successfully managed a project to improve the success ratio from red to green with a team of 2
  • Applied Agile principles for quick wins and ensured regular stakeholder collaboration
  • Developed a PowerBI dashboard for Incident, Change, and Problem management in collaboration with stakeholders
  • Trained and certified internal learners in Lean Six Sigma Yellow Belt, establishing a stable certification process
  • Managed project timelines and communicated progress with management and clients
  • Ensured project delivery adhered to agile practices and company standards

Infra Structure Management Analyst - ITO

Xerox Business Services IT India Pvt. Ltd
01.2013 - 03.2014
  • Use multiple monitoring tools to Monitor Backup jobs and make sure all backups are successful
  • Troubleshooting Backups, duplication and replications failures (team scope)
  • Create Incidents, task and WO
  • Using ticketing tools like Remedy, Service center and ServiceNow
  • Work on reports required by management on Incident, change, task & WO's SLA
  • Prepare Client reports and internal quality reports
  • Trained new joiners and make sure they are comfortable with daily work

Education

Diploma - Electronics Instrumentation and control engineering

P.V.P Polytechnic
Bangalore, KA
05.2011

Higher Secondary - undefined

NPS
Bangalore, KA
04.2006

Skills

  • Project Planning & Scheduling
  • Risk Management
  • Lean Six Sigma Methodologies
  • ISO 9001 - 2015 Quality Standards
  • Stakeholder Management
  • Agile way of working
  • Problem solving
  • MS Office Suite (Excel, PowerPoint, Word)
  • PowerBi
  • JIRA

Certification

  • ITIL Foundation Certificate in IT Service Management from Axelos
  • Lean Six Sigma Green Belt from Simplilearn
  • Lean Management from Simplilearn
  • Lean Six Sigma Black Belt from Simplilearn

LANGUAGES

English: C2 Proficient
Kannada: C2 Proficient
Telugu: B1 Intermediate
Hindi: A2 Elementary
Tamil: A1 Beginner

Timeline

Manager - Center of Excellence

Befree Global
06.2025 - Current

Associate Manager - Quality

Atos India IT services Pvt. Ltd
06.2015 - 03.2025

Infra Structure Management Analyst - ITO

Xerox Business Services IT India Pvt. Ltd
01.2013 - 03.2014

Higher Secondary - undefined

NPS

Diploma - Electronics Instrumentation and control engineering

P.V.P Polytechnic

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Sindhu Raghunath