Sindhu S

Hr Operations (People Function Shared Services)

• Responsible for the operations servicing, and benefits assisting associates.
• Provided support for the employees on the leave pool, and bench associates.
• Perform call monitoring, ticket checks, and call calibrations - achieve targets.
• Coordinating with stakeholders to record process updates and deliver asks as expected, at the stipulated time.
• Handle end-to-end team tasks, and ensure the delivery of the reports at the estimated SLAs.
• Ensure all process documents are managed and updated at regular intervals.
• Data point extraction, validation, and verification using SharePath.
• Implemented new HR policies that streamlined HR operations and improved employee satisfaction rates by 18%.
• Maintained HR records, ensuring accuracy and confidentiality of employee data.
• Ticket Management - meeting SLAs and responding to/resolving tickets 24/7 on GSD support during times and making resolutions.
• Leave Management - meeting SLAs and responding to/resolving emails, calls, and SMS for mailing support, calling support, and SMS support during times, and making proper support processes for auditing mailing list management for both internal and external trackers.
• Query management involves meeting SLAs, responding to or resolving emails regarding associates' queries on time without breaching the SLAs, tracking the response, and sharing the status with team leads.
• Allocating associate back leave pool, and maintaining the allocation tracker on a daily basis.
• Enhanced benefits administration by introducing a new benefits tracking system, which improved employee satisfaction by 35%.
• Developed and maintained HR dashboards using data analytics to track key performance indicators.
• Project Manager Mailer Trigger – Triggering a mailer for PMs for their associates, based on the associates' revised leave end date, and reporting back to work date.
• System Update – HCM tool used for applying and approving leaves for associates from the backend on maternity, miscarriage, and medical leaves.
• Audit Management – VCDP audit done for associates' movements in the Talent Marketplace Portal, Mailer Follow-Up audit done for associates who are under the leave pool, Query Management audit done on emails from internal teams, BOT Mailer audit, and also processed for auditing Ticket Management for both CFT and Leave Management tickets.
• Automation Process – Welcome mailer uploads on ADP and VCDP associates, and the modified welcome mailer will be triggered based on requirements.
• External Trackers – Understanding the internal team process, handling the tracker for internal teams on mobile incoming and outgoing calls, and updating internal trackers on a daily basis based on my efforts and processes handled.
• Managed benefits administration for over 1,500 employees, introducing new health and wellness programs that increased participation rates by 50%.

• Streamlined the onboarding process by developing a comprehensive training manual, resulting in a 30% reduction in new hire ramp-up time, and enhancing the overall employee experience.
• Initialized background checks for potential new hires.
• Responsible for the administration of the employability verification process for auditing and validating all forms of new hires (internal, external, and lateral).
• Control of escalations with express E-Verify, providing solutions in conjunction with the legal area, as well as the processing.
• Submitted six background checks for new hires.
  Talent management and onboarding for all new hires, with all HR policies, employee engagement, and performance management.
• Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
• Developed and maintained HR dashboards using data analytics to track key performance indicators.
• BGV E-Verify with connecting with the recruiter and direct vendors.
• Facilitated communications with employees and benefit vendors to resolve issues swiftly, contributing to a smoother experience for all stakeholders.
• Managed the full employee lifecycle, including onboarding, performance management, and offboarding, enhancing employee engagement scores by 15%. Collaborated with department heads to align HR strategies with business objectives, fostering a high-performance culture.
• Assisted in compliance audits, preparing necessary documentation and reports.

An analysis of customer satisfaction regarding the two-wheeler loan validation and verification process, with special reference to IndusInd Bank, describes the scope and purpose of the study, which is to analyze the general idea of the loan services, customer satisfaction, and customer loyalty. The main purpose of doing this study was to learn about customer satisfaction responses regarding the two-wheeler loan process. This also helps to know in detail about the customer satisfaction level.