SINDHU SAGAR
CUSTOMER SERVICE E
Thane
Summary
Highly motivated and results-oriented professional with extensive experience in customer service, supply chain operations, and logistics. Skilled in enhancing customer retention by resolving complex issues efficiently, streamlining operations, and maximizing customer engagement through effective communication and problem-solving.
Overview
1
1
Language
2
2
Certifications
21
21
years of professional experience
Work History
Executive CSO
BASF India Limited (Manpower & Persol )
11.2023 - Current
- Manage Order-to-Cash (OTC) process for domestic and export operations, ensuring customer satisfaction.
- Coordinate order processing, transportation management, accounts receivable, and customer interactions.
- Handle material dispatches, credit blocks, and payment follow-ups.
- Conduct monthly credit reviews with sales teams and monitor AR collections.
- Ensure timely allocation of materials and shipping schedules.
- Oversee documentation for high seas sales and ensure timely uploads for payment clearance.
- Provide regular updates to customers on pending orders.
- Collaborate with planning, sales, finance, and warehouse teams to ensure compliance with supply chain regulations.
- Support customer complaint resolution (NCM process) and drive investigations to closure.
- Monitor sales forecast accuracy and manage inventory liquidation plans.
- Manage customer master data creation and extension requests.
- Monitored clearance of import shipments within defined timelines.
- Coordinated with CHA and business units for documentation and delivery schedules.
- Ensured timely return of empty containers to carriers.
- Communicated clearance delays and managed delivery alerts.
Senior Associate – Business Support Services
Maersk Global Centre (I) Pvt. Ltd, Mumbai
02.2010 - 04.2014
- Drafted and maintained service contracts for shippers.
- Analysed client requirements and ensured timely tender submissions.
- Coordinated with IT teams for process excellence and data accuracy.
- Prepared MIS reports and filed contracts with the Federal Maritime Commission.
- Allocated tasks and managed team reporting.
Logistics coordinator
Schlumberger Asia Services Ltd (Babaji Employee / OWS Employee)
06.2005 - 12.2009
- Prepared essentiality certificates and MOHA applications for international shipments.
- Managed re-export invoices and shipment tracking databases.
- Coordinated with major clients including ONGC, Reliance Industries, British Gas, and Cairn Energy.
- Handled transfer applications, extensions, and ensured compliance with DGH regulations.
- Managed PAN India vehicle placement, tracking, and logistics reporting.
- Maintained client communication for shipment updates and pricing.
- Prepared weekly and monthly service reports for inbound and outbound shipments.
- Resolved operational issues and client complaints efficiently.
Education
Bachelor of Commerce -
Menon College
01-2006
Skills
MS Word, MS Excel, MS PowerPoint
Tally 54
Certification
Diploma in Office Automation (Word, Excel, PowerPoint, Tally 5.4)
Interests
Listening to Music, Internet Surfing, Travelling, Athletics (Winner of multiple school-level events)
Personal Information
Date of Birth: 07 April 1984 Gender: Female Marital Status: Married Nationality: Indian Passport: Yes ADDRESS: 504, Sai Mari Gold, Behind Hotel Byke Suraj Plaza, Kavesar, Anand Nagar, GB road, Thane -400615 Email: sindhusagar2602@gmail.com Phone: +918591272184 I declare that the information provided above is true & best of my knowledge. Place: Mumbai Date
Timeline
Executive CSO
BASF India Limited (Manpower & Persol )
11.2023 - Current
Senior Associate – Business Support Services
Maersk Global Centre (I) Pvt. Ltd, Mumbai
02.2010 - 04.2014
Logistics coordinator
Schlumberger Asia Services Ltd (Babaji Employee / OWS Employee)
06.2005 - 12.2009
Bachelor of Commerce -
Menon College