Sindhu Thomas

Content Quality Specialist from Jan 2018 till Mar 2022 for Commodities Group.

• Steering a team of Content Quality Specialists to enhance the strategy for improving commodities data quality and instilling a continuous improvement ethos, thereby reducing customer pain points.
• Support the organization in driving risk culture for Commodities group, initiated monthly cadence calls with the Risk SPOCs to share knowledge and best practices.
• Ensured the Risk and Control Assessment exercise is complete for Commodities Content, and we are compliant with the ERMF policies.
• Adequate knowledge on risk management principles / practices.
• Supported Data Governance related activities on Optimus (3rd party source repository), DORA.
• Supplier Management and Governance process has helped enhance my knowledge on third party risks.
• Ensured the group is meeting the Metrics, provide visibility to senior management on metric performance, root cause prioritization and action plan execution
• Drove reduction in Data Corrected cases for Commodities Pricing by 30% and reduction in supplier triggered issues by 30% in H1 2024.
• Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
• Was instrumental in driving improvements for Quality of Response for Service desk teams.
• In-depth analysis to evaluate trends in customer queries, understand the current service challenges and devise a plan to achieve the highest service standards.
• Delivered multiple training sessions to the production teams on Change Management, Effective Client Communications, various tool Demo's (Notify, SNOW, Workflow) etc.
• Efficient in managing large forums.

Market Analyst, Senior Market Analyst (2005 to 2007), Team Lead from 2007 till 2017 for FIFX Group.

• Was key staff in migrating PDD/RDS admin process from London to Bangalore. Managed the team from Dec 2007 till June 2009. Team's primary responsibility was to provide client permission to access our products / data.
• Managed FI RIC Navigation team (FORTI-FI Issue 7) from June 2009 till July 2012. Team was responsible in ensuring seamless search and navigation of Fixed Income instruments in our products.
• Managed Fixed Income Monitoring team (FORTI-FI Issue11) from July 2012 till Dec 2017. This team's primary responsibility was to capture inconsistencies like data delays / incorrect data and fix the issue before client notices them.
• Ensured day-to-day operations tasks are carried out efficiently, without any impact to our clients.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Significant contributions towards Product Enhancements like RDS-R (Restricted Data Sets-Replacement), MMS-R, PenStab Feed, DN tool.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Implemented several process Improvements / quick wins within the team and help team save their time.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Was successful in bringing down the alert count in Damon monitoring tool from over fifteen thousand alerts to approximately five thousand per day.