Sindhuja Prasana Kumar
Process Executive
Ooty
Summary
Successful customer support with 8 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Process Executive
RND Softech Private Ltd
01.2018 - 05.2025
- Process: US INTERNATIONAL PROCESS (INTAKE)
- Accessing and analysing patient information through platform like Brightree, Omega, Sunrise etc
- Contacting the patient for RX and complaints reports.
- Contacting the doctor office for PCP information and patient's documents.
- Insurance verification, benefits and eligibility checking of the patients through both calling and online portals.
- Communicating with Authorization department for the approval of DME equipments.
- CMN and RX checking, faxing and printing.
- Worked in different tools like Brightree, Rotech, Omega, Sunrise, Med force, Care orchestrator and Resmed Airview.
- Trained almost 15+ agents in Intake process and getting them productive quickly.
- Worked as AR Caller
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Process Associate
Mobius365 Knowledge Services Inc.
01.2017 - 01.2018
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
B.Com (PA) - Professional Accountant
Shri Nehru Maha Vidhalaya College
Coimbatore01-2017
Skills
Self-motivated team player
Relationship building
Data entry proficiency
Patient eligibility verification
Patient payment processing
Timeline
Process Executive
RND Softech Private Ltd
01.2018 - 05.2025
Process Associate
Mobius365 Knowledge Services Inc.
01.2017 - 01.2018
B.Com (PA) - Professional Accountant
Shri Nehru Maha Vidhalaya College