Sindhuja Raghunathan

• Built a production monitoring tool that tracks governor limits, performance metrics, failed jobs, and test executions.
• Implemented sandbox-to-production data integration for real-time analysis.
• Configured automated alerts for: Apex job failures, Data storage thresholds (object-level and org-wide), License utilization across projects.

• Designed 15+ CPQ features (price rules, product bundles) that reduced quote generation time by 35%.
• Developed over 50 Apex components (classes, triggers, LWCs) to streamline order-to-cash workflows.
• Connected three external systems via REST APIs, eliminating 25 or more manual hours per month.
• Managed profiles, permission sets, and validation rules for 200+ APAC users.

• Automated order management for clients in the healthcare, government, and education sectors using Salesforce CPQ and Billing.
• Configured product bundles, pricing rules, and quote-to-order workflows.
• Developed custom solutions using Apex Triggers, LWCs, and Asana Apex.
• Administered security (profiles, permission sets), and migrated legacy automations to Flows.
• Resolved production issues via the ServiceNow ticketing system.
• Maintained expertise through ongoing training in Salesforce technologies.

• Led a four-member team across Sales, Service, and CPQ Cloud.
• Migrated Salesforce modules, and ensured smooth SAP integration.
• Managed project documentation and resolved critical system bugs.
• Maintained stakeholder trust through transparent progress updates, and solution-driven communication.

• Led migration from Salesforce Classic to Lightning for a legal SaaS platform, serving 8+ countries (Germany, Poland, and EMEA).
• Managed Agile sprints with cross-functional teams (dev, QA, integration).
• Handled deployments across two environments using Cokato, and provided hypercube support.
• Delivered key integrations: • Customer Gauge NPS solution (boosted client satisfaction), • Multi-country chat system with role-based access controls, • Forecast management tools for the LSW business unit.
• Mentored three junior consultants, guiding them through certification and complex projects.

Process Improvements:

• Reduced deployment errors by 30% with standardized CI/CD pipelines.
• Automated 20+ service requests, cutting resolution time by 50%.
• Developed client-specific solutions, boosting account retention by 15%.