SINDHU MT
BANGALORE
Summary
Results-driven Quality Analyst and Active Team Leader with over 10 years of experience in IPDRG medical coding, specializing in accuracy, quality, and compliance. Demonstrated success in optimizing processes and ensuring quality assurance, leading to improved business outcomes and coding excellence. Committed to fostering quality improvement initiatives and delivering constructive feedback to elevate team performance.
Overview
20
20
years of professional experience
Work History
Quality Analyst and Active Team Leader
Access Healthcare
Trivandrum
10.2005 - Current
- Handled a team of 11 associates, ensuring 98% accuracy and productive quality.
- Conducted quality audits, and evaluated results.
- Assigned charts to the team members based on priority, volume, and individual performance.
- Provide guidance to team members on clinical and coding related queries. Ensure the team adheres to project guidelines and deadlines.
- Monitor coder login hours and leave requests.
- Client escalation management, track and report daily production and quality, identify low performers, and arrange support or retraining as needed.
- Client communications: coordinated with the client on work queue clarifications, updates, and feedback.
- Submit daily and weekly QA reports with accuracy percentages and trends.
- Attend review meetings, and share key updates with the team.
- Error reporting and feedback: Document errors clearly, and share detailed feedback with the coders, and conduct one-on-one feedback sessions.
Medical Record Analyst
Arivamed Infotech
Trivnadrum
04.2010 - 10.2015
- Analyzed medical records for accuracy and compliance with healthcare regulations.
- Maintained electronic health record systems for efficient data retrieval and management.
- Maintain confidentiality of the patient's information.
- Maintained and monitored patient records for accuracy and completeness.
Medical Transcriptionist
Mindtrans solutions
Trivadrum
01.2009 - 04.2010
- Transcribed medical reports from various healthcare providers accurately and efficiently.
- Reviewed and edited transcripts for clarity, grammar, and adherence to guidelines.
- Maintained confidentiality of sensitive patient information throughout the transcription process.
- Ensured timely submission of completed transcripts to meet tight deadlines consistently.
Education
Graduate Diploma in Business Applications -
Bangalore University
Bangalore09-2014
Bachelor of Arts - Philosophy
Kerala University
Trivandrum03-2001
Skills
- Quality audits
- Development team collaboration
- Conflict resolution
- Time management
- Healthcare compliance
- Team leadership
- Performance evaluation
- Problem solving
Languages
English
First Language
Malayalam
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Professional Registraton
- AAPC- COC (Member ID: 01387239)
Personal Data
- Date of Birth: 20-05-1982
- Sex: Female
- Marital Status: Married
Software Skills
- Computer Operator and Programming Assistant
Timeline
Medical Record Analyst
Arivamed Infotech
04.2010 - 10.2015
Medical Transcriptionist
Mindtrans solutions
01.2009 - 04.2010
Quality Analyst and Active Team Leader
Access Healthcare
10.2005 - Current
Graduate Diploma in Business Applications -
Bangalore University
Bachelor of Arts - Philosophy
Kerala University