Sindhu Priya K Y
Ramanagara
Summary
Customer-oriented Service Delivery Manager with experience maintaining branch operations. Diligently supported new account creation, deposit processing and other account services. Focused on adhering to state and federal regulations as well as bank policies and procedures. Hardworking executive leader in the banking industry proficient in acquiring customers and increasing revenue. 3+ years of progressive experience. Strategic planner and keen problem solver.
Overview
3
3
years of professional experience
Work History
Service Delivery Manager
IndusInd
Bangalore
04.2023 - Current
- Handling customer complaints and understanding their requirements, resolving the issues on time, Effectively managed corporate client portfolio and offer financial advise regarding investments and savings, Vouchers auditing, Checking KYC documents on new client account opening forms, On-boarding of new acquired clients through welcome call, FD booking and closure, Locker operations (Allotment, surrender and operate), Opening and closure of accounts, Managing TAT for all service and operational transactions, Activation of clients on net banking, mobile banking and chat banking, Reload of Forex card, Customer acquisition, cross selling of Life Insurance, General Insurance, Health Insurance, debit card, credit card and third-party products
Personal Banker
HDFC
Bangalore
01.2023 - 04.2023
- Maintain daily sales report, Managing classic portfolio, Selling of third-party products to customers MF/Insurance, Calling large value attrition, Responsibility of opening the customer account (SB and FD)
Junior Assistant of CEO
Capital Souharda Co-operative Ltd
Ramanagara
01.2021 - 12.2022
- Cash handling, Account opening procedure with documentation for SB, RD, Pigmy and FD, Issuing FD bond, Marketing – Selling shares and issuing share certificates, Providing personal loans, Handling personal loans documentation, Software entries – Updating loan records (Cheque number with IFSC code, passing transactions), EMI Recovery, Generating K2 Challan (Sales deed, gift deed, survey) in net banking, ATM – EOD process, physical cash deposit and minor technical issues
Education
Bachelor of Commerce - Accounts
Jain University
Bangalore 06-2020
PUC - Commerce
Rural College
Kankpura 03-2017
SSLC Board Karnataka - Higher Education
Rural School Kankpura
Kankpura03-2015
Skills
- Problem-Solving
- Result oriented
- Recordkeeping
- Organization and Time Management
- Fluent in [English,Kannada]
- Analytical
- Clerical Support
- Calm Under Pressure
- [Peocit software] certifie
- Expertise in Microsoft Excel , MS Word
- Finacle
- I-Works
- EPH
Timeline
Service Delivery Manager
IndusInd
04.2023 - Current
Personal Banker
HDFC
01.2023 - 04.2023
Junior Assistant of CEO
Capital Souharda Co-operative Ltd
01.2021 - 12.2022
Bachelor of Commerce - Accounts
Jain University
PUC - Commerce
Rural College
SSLC Board Karnataka - Higher Education
Rural School Kankpura
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