Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

SINDHURA RAJAGOPAL

Toronto

Summary

Dynamic training professional with a proven track record at Salesforce, specializing in product enablement and sales strategies. Expert in learner engagement and executive communication, I have successfully delivered high-impact training programs, achieving exceptional CSAT scores and significantly enhancing field readiness. Passionate about storytelling and program management, I drive transformative learning experiences.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Field Readiness - Product & Sales Enablement

Salesforce
Bengaluru
01.2024 - Current
  • Coach Sales teams, Sales leaders and Solution Engineers using a highly competitive program (~ CSAT 4.8) that includes robust Sales Foundations & Customer Case Study Simulation and Demo.
  • Deliver High Velocity Sales trainings (CSAT ~4.3) incorporating impactful product demo strategies and business segment specific tools/processes.
  • Enabled global seller community through pioneer Product Demo Labs and Value-Storytelling including Salesforce Platform (~ CSAT 4.9) and AI Demo Lab (~CSAT 4.5).
  • Served on the transformational AI trainer team: 18k+ learners, 5 key learner profiles, average CSAT 4.5, 864 paid Agentforce opportunities (Dec, 2024).
  • Collaborated with Senior Leadership and SMEs to deliver critical programs including 3 AI Upskill Surges, 1 AE Salesfuel program and 3 Primary BDR Surges for Sales Cloud, Service Cloud and Marketing Cloud.
  • Lead the Sales and Customer Success Welcome for APAC ~ collaboration with Logistics, Content team, Program Success and APAC Delivery team with100% accountability for Content Communications, Program updates, Learner Participation Success.

Senior Lead Analyst ~ Trainer

Fidelity Information Services
Bengaluru
06.2020 - 04.2023
  • Company Overview: Fintech industry
  • As the lead trainer, I collaborated with GDO directors and SMEs to build and deliver 50-hour product enablement; impacted Sales & CSG teams (~ 900+ resources) and improved field readiness time by 40%.
  • In partnership with Leadership and Product, I developed and delivered multiple 20-hour solution deep dive client enablement sessions, achieving a consistent ~4.5 CSAT.
  • With a team of 3, I facilitated business change enablement for 20 complex workflows in Retirement Solution in 5 weeks.
  • As the global lead for Training delivery, incorporated ~80% improvements in Pre-class, post-class, in-class content delivery strategies; this significantly impacted learner performance in set-ups including but not limited to Executive communication, Product success, Negotiation and Solution Storytelling.
  • Fintech industry
  • Key Clients: TRP, NRECA

Trainer/Coach

Freelancer
Bengaluru
01.2018 - 06.2020
  • Independently collaborated with training agencies in India to deliver soft skills and English coaching; trained ~300 adults on 16 diverse professional development topics.

Technical Project Leader - Learning Services

Huawei Technologies India Private Limited
Bengaluru
08.2011 - 12.2017
  • Company Overview: Telecommunication industry
  • As a lead BSS Solutions (CRM Sales and Service, Billing, PRM) trainer/consultant, I travelled extensively to Customer sites and delivered total of ~1500 training days (CSAT ~4.6) focused on: As-Is and To-Be Architecture, End-User Journey Scenarios, Solution vs KPI; Customer stories; in-depth Product Configuration and Operations.
  • As a team lead for 12 and an expert trainer, I partnered with global Sales and CSG Leaders to envision and implement ~800 hours of internal Product and Implementation enablement in tight timelines; this critical initiative influenced >20 upsell [Charging & Billing Solution editions] opportunities, 10 cross sell [PRM] engagements and 3 Billing/Charging new logo projects in transformational Enterprise business.
  • Contributed to design and develop 'Staff Training Model' for 3 key products; ~1000 employees successfully completed certifications and differentiated value in field readiness.
  • Formulated 30-day mentoring framework to onboard product trainers; deployed >20 highly skilled trainers in 1 year to support varied size global deliveries.
  • Telecommunication industry
  • Key Clients: Virgin Mobile UK & Ireland, E-Plus Germany, Vodafone West Europe, DiGi Malaysia, Dtac Thailand, Azerfon Azerbaijan, Dubai Du, Telecom Namibia

Education

SalesCamp B2B Tech Sales

Palette Skills
Vancouver, Canada
05.2023

Bachelor of Engineering - Electronics & Communication

Visvesvaraya Technological University
Karnataka
06.2011

Skills

  • Product training and enablement
  • Sales onboarding and enablement strategies
  • Presentation skills
  • Learner engagement
  • Executive communication
  • Storytelling
  • Program management
  • Stakeholder communication

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Advance Administrator
  • Salesforce Certified Platform App Builder
  • Ready to Sell (AE's & SE's focus)
  • Ready to Win (High Velocity Sales)
  • Distribution Welcome
  • Train the Trainer Bootcamp - The Bob Pike
  • Agentblazer Champion
  • Agentblazer Innovator
  • AE Surge, SE Surge, BDR Surge

Accomplishments

  • Best New Joiner (Huawei)
  • COO Incentive (Huawei)
  • Brand Ambassador GSDC (Huawei)
  • Huawei Hall of Fame Honor
  • Top 30 Women APAC 'LeadHerShip' award (Fidelity Information Services)

Timeline

Field Readiness - Product & Sales Enablement

Salesforce
01.2024 - Current

Senior Lead Analyst ~ Trainer

Fidelity Information Services
06.2020 - 04.2023

Trainer/Coach

Freelancer
01.2018 - 06.2020

Technical Project Leader - Learning Services

Huawei Technologies India Private Limited
08.2011 - 12.2017

SalesCamp B2B Tech Sales

Palette Skills

Bachelor of Engineering - Electronics & Communication

Visvesvaraya Technological University

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