Summary
Overview
Work History
Education
Skills
Certification
Awards
Projects
Tools And Technical Skills
Profile Synopsis
Timeline
Generic
Sindhura Ramesh

Sindhura Ramesh

Bangalore

Summary

Results-driven Program Manager with over 15+ years of experience in IT industry, including 6 years as a Project Manager/Internship Project Manager/Customer Success Manager and Scrum Master, and 2 years as a Quality Manager. Adept at driving crossfunctional initiatives, leading global teams, and delivering process improvements using data-driven insights. Proficient in Agile methodologies and program management, with strong stakeholder management, problem-solving, and leadership capabilities. Recognized for achieving business outcomes through collaboration, communication, and innovation.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Internship Program Manager

Motive
06.2024 - Current
  • Experience delivering results through successful program design and implementation
  • Skilled at convincing others to support ideas and influencing external partners or clients.
  • Strong problem-solving and analytical skills, with attention to detail and the ability to think both creatively and strategically.
  • Excellent communication skills-both written and verbal. Comfortable working with different teams, including remote groups, and building strong professional relationships in a fast-paced environment.
  • Passionate about working with students and supporting programs that promote diversity in the workforce.

Customer Success Manager/ Internship Program Manager

Nokia
05.2019 - 06.2024
  • Delivered end-to-end program management for customer onboarding and training, ensuring seamless integration.
  • Defined program requirements and implemented data-driven process improvements, achieving [specific improvement metrics].
  • Built and maintained strong client relationships through regular business reviews and proactive communication.
  • Acted as a customer advocate, aligning internal teams to enhance product and service delivery.
  • Spearheaded cross-selling and upselling initiatives, increasing revenue by [specific percentage].

Scrum Master

Nokia
07.2016 - 04.2019
  • Facilitated Agile practices for distributed teams, ensuring alignment with iteration and release goals.
  • Resolved impediments swiftly to maintain team motivation and productivity.
  • Coached team members on Agile principles, fostering collaboration and continuous improvement.
  • Managed metrics such as velocity, sprint goals, and program increment progress to ensure transparency.
  • Acted as a servant leader, enabling teams to deliver high-value outcomes.

Technical Leader

Nokia
05.2013 - 03.2016
  • Oversaw end-to-end test lifecycle, including planning, execution, and reporting.
  • Developed and automated test cases using Robot Framework, improving testing efficiency.
  • Conducted root cause analysis for high-priority issues, recommending actionable solutions.

Test Engineer/Senior Test Engineer

Nokia
02.2007 - 04.2013
  • Conducted functional, integration, regression, and system testing for telecom solutions.
  • Automated test suites and set up test environments, including Kubernetes and RAN simulators.
  • Worked extensively on 4G/LTE Air Interface technologies and security tools.

Education

Bachelor of Engineering - Computer Science

Oxford College of Engineering
Bangalore

Skills

  • Program/Project Management
  • Internship Project Management
  • Cross-Functional Team Leadership
  • Agile/Scrum/SAFe Methodologies
  • Process Improvement & Metrics Analysis
  • Customer Success Management
  • Quality Assurance & Root Cause Analysis
  • Data-Driven Decision Making
  • Stakeholder Management
  • JIRA
  • Confluence
  • SharePoint
  • Excel (Pivot Tables, VLOOKUPs)
  • SQL
  • Quality Center
  • Accept360
  • RIDE
  • GIT
  • Collaborator

Certification

  • Certified SAFe 4 Scrum Master
  • Leadership Certification 1-0-1 (Nokia)

Awards

  • Nokia Women Achiever Award (2023, 2021)
  • Nokia Bangalore Appreciation Award (2020)
  • Multiple Spot Awards for testing contributions

Projects

Work Anniversary Automated Email System, Independently led the design, execution, and delivery of an automated email system recognizing employee work anniversaries., Managed project timelines and mentored junior team members, ensuring a successful rollout. Quality Metrics Analysis, Defined and tracked quality metrics to identify improvement areas, enhancing overall product quality.

Tools And Technical Skills

JIRA, Confluence, SharePoint, Excel (Pivot Tables, VLOOKUPs), SQL, Quality Center, Accept360, RIDE, GIT, Collaborator

Profile Synopsis

Results-driven Program Manager with over 15+ years of experience in IT industry, including 6 years as a Project Manager/Internship Project Manager/Customer Success Manager and Scrum Master, and 2 years as a Quality Manager. Adept at driving cross-functional initiatives, leading global teams, and delivering process improvements using data-driven insights. Proficient in Agile methodologies and program management, with strong stakeholder management, problem-solving, and leadership capabilities. Recognized for achieving business outcomes through collaboration, communication, and innovation.

Timeline

Internship Program Manager

Motive
06.2024 - Current

Customer Success Manager/ Internship Program Manager

Nokia
05.2019 - 06.2024

Scrum Master

Nokia
07.2016 - 04.2019

Technical Leader

Nokia
05.2013 - 03.2016

Test Engineer/Senior Test Engineer

Nokia
02.2007 - 04.2013

Bachelor of Engineering - Computer Science

Oxford College of Engineering

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Sindhura Ramesh