Sindoora Dileep
Kingston
Summary
Results-driven professional with expertise in food service supervision, warehouse operations, and customer support. Proven skills in team leadership and operational efficiency, leading to enhanced customer satisfaction. Strong academic foundation in commerce and global business management. Experienced in fostering team morale, implementing process improvements, and ensuring compliance with food safety and workplace standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Fat Bastard Burrito Restaurant
Hamilton, ON
07.2021 - 09.2023
- - Directed and supervised daily restaurant operations for a high-volume fast-casual dining establishment.
- - Managed and trained a diverse team of 9 employees in service, safety, and compliance.
- - Developed and implemented strategies to reduce waste and improve efficiency.
- - Boosted customer satisfaction and repeat business through improved service delivery.
- Coordinated inventory management and supply ordering to optimize stock levels.
- Resolved customer complaints promptly, maintaining high satisfaction levels and encouraging repeat business.
Caregiver (Social Services)
Comfort Keepers
Hamilton, ON
03.2021 - 09.2021
- - Provided personalized care and support to elderly clients.
- - Ensured safety, comfort, and well-being of clients through daily assistance.
- - Maintained communication with families to provide updates on client health.
Warehouse Team Member
DHL
Hamilton, ON
01.2020 - 04.2021
- - Conducted receiving, storage, picking, and packing duties.
- - Operated warehouse equipment while maintaining safety protocols.
- - Tracked inventory accurately and ensured timely order fulfillment.
Warehouse Associate
Amazon
Hamilton, ON
09.2020 - 02.2021
- - Assisted in daily warehouse operations, including order picking and product staging.
- - Conducted quality checks on incoming/outgoing shipments.
- - Enforced safety standards and collaborated with team members to meet performance targets.
Education
PG Diploma - Global Business Management
Mohawk College
Hamilton, ON05.2021
Bachelor of Commerce (B.Com.) -
Mahatma Gandhi University
Kerala, India01.2019
Skills
- - Food Safety Compliance & Quality Standards
- - Leadership & Team Training
- - Conflict Resolution & Problem-Solving
- - Process Improvement & Efficiency Optimization
- - Customer Relationship Management
- - Warehouse Operations & Inventory Control
- - Performance Evaluation & Reporting
Certification
- - Food Safety & Hygiene Compliance (Canada)
- - Workplace Health and Safety Training
- - Customer Service Excellence Training
References
Harshal Patel, Owner, Fat Bastard Burrito Restaurant, +1 (647) 408-5163
Accomplishments
- Increased team productivity at Fat Bastard Burrito by streamlining food prep processes.
- Recognized for conflict resolution skills, leading to improved team collaboration.
- Resolved product issue through consumer testing.
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
French
Intermediate (B1)
Volunteering
- I was a member of walk smart [college's Security Services ]team in the college, which focused on ensuring the well being of students and their safety by providing safe walk escorts. college's Security Services
- Responsible for providing accompaniment for requested walks Responsible for maintaining an appropriate and positive image of Mohawk College.
Timeline
Restaurant Supervisor
Fat Bastard Burrito Restaurant
07.2021 - 09.2023
Caregiver (Social Services)
Comfort Keepers
03.2021 - 09.2021
Warehouse Associate
Amazon
09.2020 - 02.2021
Warehouse Team Member
DHL
01.2020 - 04.2021
PG Diploma - Global Business Management
Mohawk College
Bachelor of Commerce (B.Com.) -
Mahatma Gandhi University