Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Industrial Exposure
Hobbies and Interests
Generic
Sinduja Raghunathan

Sinduja Raghunathan

Chennai

Summary

Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lead - Customer Success Manager

Freshworks
07.2022 - Current
  • Managing a $2.2M portfolio of accounts in the Europe & UKI region, focusing on the Commercial and Enterprise segments.
  • Developed and executed business cases for upsell and cross-sell opportunities, consistently exceeding revenue targets.
  • Consistently exceeded customer expectations through proactive problem-solving, driving initiatives that significantly enhanced customer experience metrics and overall satisfaction
  • Partnered cross-functionally with Product, Marketing, Sales, and Strategy teams to influence the go-to-market roadmap, aligning with customer needs and competitive positioning.
  • Influenced C-suite executives by leading Executive Business Reviews that translated product value into strategic decisions driving cost optimization, efficiency, and business alignment
  • Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.
  • Championed customer advocacy by fostering strong partnerships and securing client testimonials and referrals.
  • Mentored new hires, instilling a strategic and execution-focused approach to account management

Customer Success Specialist

Freshworks
02.2021 - 06.2022
  • Managed a diverse SaaS portfolio across the Europe Region, driving adoption in the SMB Segment achieving over 150% attainment on churn quotas year on year
  • Promoted to Lead Customer Success Manager in July 2022

Resource Management Executive

Tata Consultancy Services
07.2017 - 02.2021
  • Handled ERPs, Cyber security and Infra structure requirements for Business units encompassing Manufacturing, BFSI, Retail, TTH clients comprising an overall of 7000+ headcount
  • Fulfilled 1700+ resource requirements for key customers across different business units and geographies that ensured 90% billing conversion contributing to the growth of revenue
  • Led Competency Development Program - an intervention drive to train & deploy aspiring associates, mid level managers and high performers into niche skills, thereby reducing the cost in hiring and to enable role movements based on career inclination
  • Successfully implemented process improvement for Vendor Management Tool that involves interaction between TCS and Third-party vendor groups

Headcount Reconciliation & Program Management

Tata Consultancy Services
05.2016 - 06.2017
  • Strategized ramp up of 1000 positions within 6 months for a BFSI Customer, a new Logo to TCS
  • Consulted for APAC accounts on their Margin Improvement plan for units that have not met the revenue targets and raise the red flag accordingly to meet the projections

Talent Development Executive

Tata Consultancy Services
12.2014 - 04.2016
  • Actively involved in creating, deploying and digitization of content for strategic aligned program
  • Led the Digital Initiative for Quality Assurance Unit which resulted in 33000+ associates acquiring Digital Competencies within a year
  • Researched, conceptualized/launched the first ever digitized Cross-Culture German Certificate Program

PL/SQL Developer

Tata Consultancy Services
02.2014 - 11.2014
  • Developer for a US Healthcare system predominantly used to get patient details and process claims

Education

MSc. - Software Engineering(Integrated)

Coimbatore Institute of Technology
05.2013

Skills

  • Customer Advocate
  • Stakeholder Management
  • Upsell/Cross-sell
  • Voice Acting
  • Story Telling
  • Customer Retention

Accomplishments

  • Adoption Catalyst (Q2 ‘25) – Recognized for driving customer adoption and measurable business outcomes.
  • Sales Superstar (Q4 ‘24 & Q2 ‘25) – Awarded for consistently exceeding sales and expansion targets through strategic engagement.
  • CX Champion (2021 & 2022), Culture Champion (2023) – Honored for advancing customer success, advocacy, and organizational impact.
  • Top Performer – RMG (2019), Service Commitment Award (2016 & 2018) – Acknowledged for sustained high performance and delivery excellence.

Certification

  • IBM AI Product Manager Professional Certificate (Pursuing)
  • Oracle 9i - PL/SQL Certified Developer, Oracle Inc.

Timeline

Lead - Customer Success Manager

Freshworks
07.2022 - Current

Customer Success Specialist

Freshworks
02.2021 - 06.2022

Resource Management Executive

Tata Consultancy Services
07.2017 - 02.2021

Headcount Reconciliation & Program Management

Tata Consultancy Services
05.2016 - 06.2017

Talent Development Executive

Tata Consultancy Services
12.2014 - 04.2016

PL/SQL Developer

Tata Consultancy Services
02.2014 - 11.2014

MSc. - Software Engineering(Integrated)

Coimbatore Institute of Technology

Industrial Exposure

  • Robert Bosch, Developed a .NET software application simulating a laboratory car environment, facilitating testing of vehicle control processors such as ABS, ESP, and TCS.
  • Samsung, Developed an Android App as part of a partnered Corporate Student Exchange program.

Hobbies and Interests

  • Voice-Over acting
  • Public Speaking
  • Travelling
  • Open-Mic Events
  • Dancing
  • Movies

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Sinduja Raghunathan