SINDUJA RAJAGOPALAN

Quality Assurance Analyst

Amazon.Com

11.2020 - 05.2024

Identified quality problems with help of power BI dashboards and recommended solutions .
Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Identified risks associated with software changes, mitigating potential issues through careful analysis and proactive communication with stakeholders.
Designed, documented and executed test scenarios to identify software bugs.
Kept scripts and test cases updated with current requirements.
Participated in internal assessments and audits as required
Perform quick, visual reviews of print book files based on specifications and training
Notify publisher regarding the quality of the book compared to the print standards
Trained in all the platforms for independent publishers and enterprise publishers
Have strong attention and the ability to adapt to updated instructions
Use discretion and judgment to take decisions on critical business tasks based on available information
Ability to think logically through a given issue, structure the thoughts, identify the problem correctly and recommend appropriate solutions
Compared each task against specifications outlined in SOPs
Owned identifying, documenting, reporting, triaging, and taking first pass of quality issues that affect both end product performance and customer impact with help of Power PBI and JIRA tools.
Was also accountable for follow-up and timely updates on reports for review and progress .
Performed execution and report results accurately
Used PBI for data capture and comply with the processes of the organization on a daily basis.
KPI dashboard such as efficiency , Score card and error monitoring was done from manual to PBI.
Fixed identified issues to improve workflows.