Singh Kumar Adity
Hyderabad
Summary
Associate Project Lead with 8+ years of experience in Project Management Operations (Banking,Insurance,MF based). The experience is associated with Mutual Funds and Banking domains. Skilled Associate Project Lead with experience in coordinating project tasks, managing project resources, and ensuring compliance with quality standards. Strong skills in team leadership, problem-solving, and strategic planning contribute to successful project completion. Previous roles have demonstrated significant impact on operational efficiency and productivity through effective project management.
Overview
14
14
years of professional experience
Work History
Associate Project Lead
Kfintech PVT LTD
Hyderabad
11.2021 - 09.2024
- Managed 12+ LOBs with 27 different clients involved in the projects.
- Tracking vendors' attendance, onboarding, and their performance on a daily basis.
- Ensuring the accurate product capitalization is published on regular intervals to the management.
- Managed a team size of over 70 people, which was involved in various financial projects, both internal and external.
- Prepared project plan, resources, tasks, and timeline along with the scheduling of the project.
- Stakeholder engagement management
- Provided the IT development task along with the BRDs, and acted as a channel between the requirement gathering and IT development.
- Status report and progress preparation for the project status meeting with the board of directors.
- Managing central operations.
- Part of the hiring activities, such as onboarding, induction, documentation, and asset allocation.
- Appropriate knowledge transfer to the onboarding candidates.
- Maintaining the project status and other related documents in a repository.
- Active member of the decision-making team for the development team task and issues.
- Provided training to new employees and vintage employees on technical and non-technical areas, as per the business requirements, and brought them up to the level of production.
- Communicate with and support Quality and Training Manager, Operations Manager, Supervisors, Leads, and employees. This includes general collaboration and troubleshooting.
- Prepared a New Hire toolkit for reducing the learning curve for agents at the desk.
- Ensured continuous improvement in email techniques, chat techniques, customer satisfaction, and recording of details, including updating the help desk knowledge base from time to time.
- Coach the team to develop, evaluate, and modify the working environment and procedures, work instructions, to build the success of the team.
- Conducting group barge sessions for the team to check on the agent's performance quality on a daily basis and provide feedback for improvement.
- Sending out Quality Calculation/Hypercare reports on a weekly basis and building up an action plan for high/medium risk agents.
- Remove obstacles and ensure resources are available for the team to ensure coverage and to prevent or respond to issues.
- Identify training needs and ensure that training is carried out to meet the quality service requirements of the account.
Team Leader Manager
Standard Chartered
Bangalore
07.2013 - 11.2021
- Team Leader, Program Management, in Standard Chartered Bank.
- Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.
- Meeting with project team members to identify and resolve issues.
- Submitting project deliverables and ensuring that they adhere to quality standards.
- Preparing status reports by gathering, analyzing, and summarizing relevant information.
- Establishing effective project communication plans and ensuring their execution.
- Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.
- Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients.
- Identifying and developing new opportunities with clients.
- Obtaining customer acceptance of project deliverables.
- Managing customer satisfaction within the project transition period.
- Conducting post-project evaluation and identifying successful and unsuccessful project elements.
- ERP project oversight.
- Handling the escalated social media and senior management escalation case.
- (Like Facebook, Twitter, or senior management emails, which have escalated from the customer's side).
- Handling the complaint calls, which are getting escalated to Senior Management.
- Strong organizational and problem-solving skills, with great attention to detail, critical thinking, solid communication, and proven leadership skills, with the ability to lead multiple test paths simultaneously.
- Taking the responsibilities where found the bank error and making SCB customers feel like they are in the right hand.
- Bank error: KYC not updated.
- Organized team meetings to discuss progress and challenges.
- Developed strategies to increase productivity and efficiency of the team.
- Provided guidance, coaching, and feedback to team members.
- Assigned and monitored daily tasks for team members.
- Created and maintained a positive work environment for employees.
- Implemented new processes and procedures as needed.
- Maintained records of employee performance reviews.
- Resolved conflicts between team members in a timely manner.
- Ensured compliance with company policies and regulations.
Client Representative
Mphasis
Bangalore
02.2011 - 07.2013
- Expense and asset management, Process-driven expense settlement process.
- Suggest and make changes in the expenses management policy and process as appropriate, considering the business situation.
- Propose solution for effectively monitoring and settlement of claims for customers.
- Prepare financial results and present the same to the management in a timely manner.
- Tracking and processing various claims.
- Act as a single point of contact (SPOC) for the claim processing team.
- Prepare training program for field for effective implementation of expenses management process.
- Provided customer service and support to clients via phone and email.
- Developed strong relationships with customers by responding promptly to their inquiries and concerns.
- Resolved customer complaints in a timely manner, escalating issues when needed.
- Maintained accurate records of customer interactions and transactions.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Identified potential opportunities for up-selling products or services to clients.
- Assisted customers in navigating the company's website effectively.
- Gathered feedback from customers regarding product quality and service satisfaction levels.
- Collaborated with other departments to ensure customer satisfaction goals were met.
- Analyzed customer data to identify trends in consumer behavior.
- Generated reports on customer feedback, sales activities, revenue results.
- Followed up with customers after purchase to ensure they were satisfied with their purchase experience.
- Monitored competitors' pricing strategies to remain competitive in the market.
- Compiled detailed reports on customer feedback for review by senior management.
Education
BCA - Computer Science
MCRPV Bhopal (Micro tech collage of management and technology Varanasi)
01.2011
P.U.C - Science
UP Board
01.2008
S.S.L.C -
UP board
01.2006
Skills
- Stakeholder Management
- Resource management
- Project scheduling
- Meeting facilitation
- Requirements Analysis
- Client communications
- Gathering requirements
- Project Management
- Root Cause Analysis
- Team motivation
- Multi-tasking skills
- Cost Control
- Risk Analysis
- Scope Management
- Report Writing
- Client Relations
- Mentoring
- Data Analysis
- Risk Management
- Part of Project Auditing
- Asset management
- Project Administration
- Closely worked with the Scrum Master and Scrum Teams
- Understanding of budgeting
Aditya Singh
I hereby declare that the above-mentioned information is correct and true as per my knowledge.
Timeline
Associate Project Lead
Kfintech PVT LTD
11.2021 - 09.2024
Team Leader Manager
Standard Chartered
07.2013 - 11.2021
Client Representative
Mphasis
02.2011 - 07.2013
BCA - Computer Science
MCRPV Bhopal (Micro tech collage of management and technology Varanasi)
P.U.C - Science
UP Board
S.S.L.C -
UP board
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