Paramita Sinha

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· Supporting the implementation and alignment of content against the learning catalogs and the mobilization of the overall learning model

· Ensuring that the content catalog is fit for the future and mapped against that competencies/skills are mapped externally to reputable sources of data and map back to business strategy

· Supporting the external digital providers through all touchpoints from curation & professional services

· Leveraging a rich set of learner metrics and data from providers and our learner data in our digital platforms to provide business impact and insight

· They will ensure we can track cost to serve, content effectiveness, and business impact

· Supporting the group catalog vendor network to ensure all providers and vendors can deliver products fit for the future learning model

· Supporting the content frameworks from awareness to expert

· Provide input on the content mix and create consistent approaches for delivery

· Measuring the impact of content

· Comfortable working with data and insight to drive improvement

· Increasing efficiency and effectiveness and reducing cost to serve

· Working proactively with the learning campaign lead to ensure that there is strong ongoing content

· Auditing the list of contents with the catalog

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· Proactively identify learning and development needs from business units and other departments.

· Take charge of coordinating with internal trainers and external vendors to develop top-notch training courses and programs.

· Efficiently organize training logistics and gather valuable feedback to ensure the best possible outcomes

· Vigilantly monitor the progress and cost of training courses and programs while maintaining accurate training data in the Learning Management System

· Establish, maintain, and strictly adhere to the training budget

· Conduct thorough training evaluation, data analysis, and develop comprehensive training reports

· Actively contribute to L&D department events and activities

· Meticulously maintain defined training parameters, update and publish various training reports, dashboards, and calendars

· Thoroughly carry out training audits and documentation

· Show great attention to detail in employee performance management

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· Delivering comprehensive training for new hires and conducting refresher courses across PAN India.

· Adhering to and updating various Training Reports, Dashboards, and Calendars within defined training parameters.

· Gathering feedback from regular meetings with the Quality Team, Project Team, Internal stakeholders, Management, and HR to effectively implement need-based training interventions.

· Driving and overseeing Process Knowledge Tests, Refreshers, Cross-training, and other training enhancement initiatives tailored to staff requirements.

· Ensuring project training compliance by providing on-demand compliance reports and conducting thorough training file reviews.

· Executing Training Need Analysis (TNA) and Skill Gap Analysis in collaboration with internal stakeholders.

· Creating, developing, and deploying tailored content for Mid, Senior, and Top Management aligned with organizational needs.

· Spearheading Service training with a focus on significantly improving customer service scores.

· Functioning as the Single Point of Contact (SPOC) for Training Audit (Internal & External).

· Collaborating seamlessly with External Trainers to address organizational needs and drive development.

• Employee Recruitment and Training
• Work with External Trainers for Organization needs and development
• Support ongoing organizational training initiatives like Skill Gap Analysis
• Collecting Training Feedback from stakeholders and implementing them as per the organization's need

• Branch, Team handling and Management
• Student training and counseling (Online/ Offline)
• Existing clients follow up and Team Support
• Employee Recruitment and Training

• Assisting employees
• Counseling
• Employee Training