Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sini  Abraham

Sini Abraham

New Delhi

Summary

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines. Bringing solid foundation in team leadership and customer service excellence, I excel at fostering strong client relationships and ensuring smooth operations. With knack for problem-solving and effective communication, I create positive work environment and drive team performance. My background in various service-oriented roles equips me with versatility and adaptability needed to succeed in this position.

Overview

11
11
years of professional experience

Work History

Service Manager

Axis Bank Ltd
11.2023 - Current
  • Managed portfolio of high-net-worth Citibank clients.
  • Managed end-to-end service relations.
  • Secured new business opportunities post-service resolution improvements.
  • Coordinated meetings with burgundy relationship managers precisely.
  • Performed service request form processing.
  • Oversaw KYC procedures for the portfolio.
  • Handling processing of account opening forms.

Lobby Manager

Kotak Mahindra Bank Ltd
09.2018 - 11.2023
  • Managed services quality, complaint resolution, audit and compliance for branch banking.
  • Enhanced customer experience through efficient query resolution and prompt task execution.
  • Achieved highest Net Promoter Score, ensured control over Mystery Shopping and Service Quality Audit.
  • Held monthly Parichay meetings with affluent clients at branch level to devise improvement plans.
  • Engaged with branch staff to drive Service Excellence culture, achieving zero defects and first-time right initiatives.

Manager

HDFC Bank LTD
05.2017 - 05.2018
  • Strengthened relationships with existing Current and Saving account holders.
  • Ensured audit compliance through rigorous control measures.
  • Responsible for high Quality services , Customer relationship Management.
  • Handled all Branch Inward and Outward remittances.
  • Executed foreign currency cash buy and sell operations.

Senior Banking Officer

Citibank NA
06.2014 - 09.2016
  • Managed customer questions related to banking services, ensuring thorough follow-up.
  • Ensure high quality standards when handling HNI clients.
  • Facilitated sale of bank loans, ready credit, and credit cards.
  • Consistently achieved high Net Promoter Scores above 90%.

Education

Certificate of Higher Education - Bachelor of arts

University of Delhi
New Delhi, IN-DL
2008

Skills

  • Change implementation
  • Data analytics
  • Database Management
  • Excellent verbal communication skills
  • Handling Critical assignments
  • Go-Getter Attitude

Timeline

Service Manager

Axis Bank Ltd
11.2023 - Current

Lobby Manager

Kotak Mahindra Bank Ltd
09.2018 - 11.2023

Manager

HDFC Bank LTD
05.2017 - 05.2018

Senior Banking Officer

Citibank NA
06.2014 - 09.2016

Certificate of Higher Education - Bachelor of arts

University of Delhi
Sini Abraham