Sini Abraham
New Delhi
Summary
Innovative Service Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Thorough Knowledge on transaction processing.
Overview
11
11
years of professional experience
Work History
Service Relationship Manager
Axis Bank Ltd
11.2023 - Current
- Managed portfolio of high-net-worth Citibank clients.
- Thorough knowledge of Mutual Fund, PMS,SIP,Insurance transaction.
- Secured new business opportunities post-service resolution improvements.
- Performed service request form processing.
- Oversaw KYC procedures for the portfolio.
- Handling processing of account opening forms.
- Complaint Management & Query Resolutions.
Service Relationship Manager
Kotak Mahindra Bank Ltd
09.2018 - 11.2018
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Investment Transactions such as Mutual Funds,SIP, Insurance,PMS.
- Built relationships with customers and community to promote long term business growth.
Manager
HDFC Bank LTD
05.2017 - 05.2018
- Strengthened relationships with existing Current and Saving account holders.
- Ensured audit compliance through rigorous control measures.
- Handled all Branch Inward and Outward remittances.
- Executed foreign currency cash buy and sell operations.
Senior Banking Officer
Citibank NA
06.2014 - 09.2016
- Managed customer questions related to banking services, ensuring thorough follow-up.
- Ensure high quality standards when handling HNI clients.
- Facilitated sale of bank loans, ready credit, and credit cards.
- Consistently achieved high Net Promoter Scores above 90%.
Education
NISM
NISM LEVEL VICertificate of Higher Education - Bachelor of arts
University of Delhi
New Delhi, IN-DL2008
Skills
- Change implementation
- Fast & Accurate Transaction processing
- Data analytics
- Database Management
- Excellent verbal communication skills
- Managing Critical Assignments
- Go-Getter Attitude
- Client Engagement Strategies
- Wealth management portfolios
References
References available upon request.
Timeline
Service Relationship Manager
Axis Bank Ltd
11.2023 - Current
Service Relationship Manager
Kotak Mahindra Bank Ltd
09.2018 - 11.2018
Manager
HDFC Bank LTD
05.2017 - 05.2018
Senior Banking Officer
Citibank NA
06.2014 - 09.2016
NISM
Certificate of Higher Education - Bachelor of arts
University of Delhi
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