SINI S

1. Managing and reviewing submissions for accuracy and completeness.

2. Ensuring compliance with regulatory requirements and company standards.

3.Resolving issues and addressing discrepancies and queries

4.Maintaining organized records and databases.

5. Meeting deadlines and prioritizing tasks.

6. Implementing process improvements.

7.Training and guiding team members.

8. Analyzing and reporting on submission metrics.

• As an Assistant Manager, I was responsible for managing schedules, organizing recruitment, training, assigning jobs, and communicating job expectations including planning, monitoring, appraising, and reviewing job contributions
• I have also ensured a smooth transition of organizational process and workflow, employee and space requirements, and equipment layout as required
• I have an outstanding record of communicating customer issues with the team and devising ways of improving the customer experience, including resolving problems and complaints
• Furthermore, I am responsible for the Monitoring quality and of inbound and outbound calls in call center
• My responsibilities also include reviewing the OP functions and implementing necessary methods for the smooth functioning of OPDs

• Manage all activities and staff in the billing function
• Implementing quality assurance
• Implementing billing systems and provide customer service when required
• Maintain quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems and recommending system improvement
• Speed up discharges within a TAT of two hours
• End to end complaint management related to all billing process

• Respond, adapt and accurately update customer's records quickly in a professional way
• Responded to customers who have special communication needs such as language difficulties or disabilities
• Quickly process information

• Addressed patient complaints and followed-up to determine if the issue was resolved
• Evaluated comments left online by patients to identify areas of improvement
• Reviewed average patient wait times and worked to reduce it
• Identified opportunities to improve best experiences for patients
• Implemented revised customer care guidelines
• Coordinated in patient shifting during the flood effected, which was highly appreciated by the administration
• Attend SMC meeting weekly to review and improve the services and turnovers of the company
• Software's used: EBENAPPS, Bit voice and HIS, Aster E consult, One Aster, SAP, INSTA
• Coordinated tele consultation