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Sini Arun Poojari
Process Associate
Powai,Mumbai
Summary
To be associated with a progressive organization offering opportunity for career development, professional growth which will help me to gain sufficient knowledge as well as to explore and realize my potential. Service-oriented Customer Support Representative with1+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
4
4
Languages
16
16
years of post-secondary education
3
3
years of professional experience
Work History
Team Supervisor
Trinvent Business Solutions Pvt Ltd
Mumbai, Maharashtra
01.2021 - Current
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Mentored and guided employees to foster proper completion of assigned duties.
- Documented coaching and development sessions, including corrective actions and performance improvement plans to help staff meet key performance indicators.
- Assisted in research and analysis efforts by supplying input for forecasting, training program assessment and quality assurance program calibration.
Data Entry Associate
Infinx Services Pvt Ltd
Mumbai, Maharashtra
01.2019 - 12.2020
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Documents completed work in appropriate logbooks.
Customer support representative
HDFC Bank Pvt Ltd
Mumbai, Maharashtra
08.2018 - 08.2019
- 1Year (HDFC)
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
No Degree - Commerce
Shri GPM Degree College of Science And Commerce
Mumbai 07.2014 - 04.2017
H.S.C - Commerce
Bunts Sangha’s S.M.Shetty Degree College
Mumbai 07.2012 - 07.2014
S.S.C -
Powai English High School
Mumbai 06.2001 - 04.2012
Skills
Customer service expert
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Photography
Travel
Yoga
Art
Timeline
Team Supervisor
Trinvent Business Solutions Pvt Ltd
01.2021 - Current
Data Entry Associate
Infinx Services Pvt Ltd
01.2019 - 12.2020
Customer support representative
HDFC Bank Pvt Ltd
08.2018 - 08.2019
No Degree - Commerce
Shri GPM Degree College of Science And Commerce
07.2014 - 04.2017
H.S.C - Commerce
Bunts Sangha’s S.M.Shetty Degree College
07.2012 - 07.2014
S.S.C -
Powai English High School
06.2001 - 04.2012
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