SINISHA M J
Muvattupuzha
Summary
Seeking a role in a promising institution to utilize positive thinking, creativity, team spirit, and flexibility. Committed to contributing knowledge and skills for the institute's growth.
Overview
18
18
years of professional experience
Work History
Senior Supervisor - Reservation & Ticketing
Fair Future Travel & Vacations Pvt Ltd
KOCHI
01.2024 - Current
- Managed diverse group bookings, focusing on Canada and UK student travel.
- Delivered accurate sales assistance
- Reservation and Ticketing through CRS (Abacus, Amadeus, and Galileo).
- Managed reservations and ticketing processes seamlessly
- Addressed customer concerns promptly
Senior Travel Counselor
Pauls Travel Solutions Pty Ltd
KOCHI
05.2023 - 12.2023
- Managing booking-related queries from corporate clients, including holidays, reservations and ticketing
- Handling group bookings with diverse requirements
- Managed and nurtured passenger relationships
- Handled reservations and ticketing via CRS Amadeus
Senior Travel Counselor
Santa Monica tours and Travels Pvt
Kochi
04.2021 - 05.2023
- Facilitated reservations, holidays, and ticketing for businesses
- Streamlined booking processes for student groups traveling to Canada and the UK
- Ensured passenger satisfaction through consistent engagement
- Executed reservation and ticketing using CRS platforms Amadeus, Galileo
Travel and Group Coordinator
Round the World Travel and Tours
Bangalore
10.2018 - 02.2021
- Managed booking queries for corporate clients covering holidays, reservations, and ticketing
- Managed various types of group bookings for religious pilgrimages successfully.
- Addressed concerns related to fares and tickets, facilitating on-schedule billing
- Identified potential clients and corporate targets for increased sales
Counter Supervisor
Las Holidays and Travels (An M Squared Software & Services Company)
Kochi
03.2017 - 09.2018
- Delivered optimal customer support and flight details to passengers
- Collected and recorded remarks from travelers
- Managed reception duties efficiently, including greeting clients
- Managed passenger interactions
- Executed efficient booking operations with expertise in Amadeus, Galileo, Sabre
Senior Travel Executive
Lawson Travel and Tours Pvt. Ltd.
Kochi
02.2008 - 02.2017
- Targeted corporate travel agents, preferred sales partners, trade partners
- Boosted sales through effective product differentiation
- Delivered accurate sales support
- Coordinated with airlines for group fare arrangements
- Facilitated travel arrangements with discounted rates for seafarers
- Managed booking processes utilizing various CRS tools including Galileo, World Span, Amadeus, and Abacus
- Managed and fostered successful interactions with both Sub-Agents and Corporate partners.
Travel Executive
Alban Tours and Travels Pvt. Ltd.
Kochi
09.2006 - 01.2008
- Executed bookings via Galileo, Amadeus, Abacus, Worldspan
- Addressing client's direct requirements
- Assumed responsibilities of receptionist in absence
- Managing reservations, ticketing processes and reissues
Education
Diploma in IATA UFTTA -
01.2006
Higher Secondary -
Kerala Higher Secondary Examination
Kerala, India01.2005
SSLC -
Board of Kerala Examination
Kerala, India01.2003
Skills
- Computer Applications
- Microsoft Office
- Internet Applications
- Amadeus
- Worldspan
- Galileo
- Sabre
- Data Analysis
- Negotiation
References
- Mr. Issac Francis P, Director,Santa Monica Tours & Travels Pvt Ltd, +91 73561 84888
- Mr. Anil Mathews, General Manager,Fair Future Travels & Vacations Pvt Ltd, +91 94958 34680
Hobbies and Interests
- Listening Music and Reading
- Travelling and Exploring Places
- Interacting With Peoples
Disclaimer
I will be grateful if an opportunity is given to me in your esteemed organization. I assure you that I will work with full dedication and commitment and I hereby declare that the details furnished above are true to the best of my knowledge.
Languages
- English, Read, Write and Speak
- Hindi, Read, Write and Speak
- Malayalam, Read, Write and Speak
Personal Information
- Date of Birth: 05/23/88
- Nationality: Indian
- Marital Status: Married
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Senior Supervisor - Reservation & Ticketing
Fair Future Travel & Vacations Pvt Ltd
01.2024 - Current
Senior Travel Counselor
Pauls Travel Solutions Pty Ltd
05.2023 - 12.2023
Senior Travel Counselor
Santa Monica tours and Travels Pvt
04.2021 - 05.2023
Travel and Group Coordinator
Round the World Travel and Tours
10.2018 - 02.2021
Counter Supervisor
Las Holidays and Travels (An M Squared Software & Services Company)
03.2017 - 09.2018
Senior Travel Executive
Lawson Travel and Tours Pvt. Ltd.
02.2008 - 02.2017
Travel Executive
Alban Tours and Travels Pvt. Ltd.
09.2006 - 01.2008
Diploma in IATA UFTTA -
Higher Secondary -
Kerala Higher Secondary Examination
SSLC -
Board of Kerala Examination
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